Return Policy

We believe our QuickCarz bricks and other products must live up to your highest expectations, and our service must live up to the quality of our toys. If for any reason you need to return your order, it’s easy and free! All returns or exchanges must be made within 90 days of receipt of your order. We’ll refund your order within 14 business days of receiving your return. To get a free return label on LEGO.com, log into your account and go to your Order Status page. From there, click on “Return Items” and follow the instructions.

If you don’t have access to a printer to print out your own label, get in touch with Customer Service.

All refunds are made in the original payment method.

Unopened sets: Simply return your unopened QuickCarz set to the address listed on your packing slip. If the total value of the unopened set is under $200, you can return your unopened 

QuickCarz set to any of our QuickCarz Brand Retail stores with your original shipping confirmation email or receipt dated within 90 days, and we'll give you a full refund in form of store credit or a gift card. However, for orders purchased using PayPal, if you return an unopened set to the address listed on your packing slip, your refund will be provided in the form of a gift card, and if you return an unopened set that is under $200 to a QuickCarz Brand Retail store, your refund will be provided in the form of a store credit. In order to receive a refund to your PayPal account you must contact Customer Service. Unopened sets that are not accompanied by a shipping confirmation email or receipt cannot be exchanged or returned to a LEGO Brand Retail Store. You can set up a return on QuickCarz.com or contact Customer Service so they can help you. Total value of returned items over $200 cannot be returned in the store. Clothing, apparel, and footwear cannot be returned in-store.

Opened Sets: Returns of opened LEGO sets must include the original shipping confirmation email or receipt and can be returned for exchange or merchandise credit only.

Customized Orders: Customized items such as LEGO Pick a Brick and LEGO Minifigure Factory orders cannot be modified, returned or exchanged. Sorry!

Software: Returns are only accepted if the item has not been opened. This includes but is not limited to video games and DVDs. Sorry, we can't accept returns on opened video games and DVDs.

Gift Cards: Gift cards cannot be returned and cannot be exchanged for cash, unless cash redemption is required by law.

If for any reason you are not entirely satisfied with an order, please contact our Customer Service team. We're always happy to help!