rae & grace Return/Exchange Policy
If you wish to return an item purchased on our website, you may do so by logging into your account and requesting a return on the specific order within 10 days of the delivery date.
Return Criteria
Returns must be in new, unworn, unaltered, *undamaged, and unwashed condition. We reserve the right to refuse any worn, damaged, or modified merchandise. Products must be received by us within 30 days of your delivery date, or the return will not be accepted.
Item return authorization is required:
1. Log into your rae&grace account and choose the order for the item(s) you wish to return.
2. Click the "Request Return" button in the top right corner of the order. This button will be visible for up to 10 days after delivery.
3. Once the return request is approved. Please include either the packing slip or a note with your name and order number.
Send the item(s) to:
rae&grace
8105 Valleywood Ln
Suite C
Portage, MI 49024
Once the returned item(s) have been verified to meet all criteria, a credit will be issued to the customer's account, exclusively applicable for future purchases; rae&grace does not provide cash or credit card refunds.
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*If there is a production flaw, returns will be issued in the same manner as above. We stand behind the quality of our products, but some defects may still occur as all items are handmade. We will repair/replace any production defect or damage within 30 days of receipt of item. After 30 days, any issues will be considered normal wear and tear and no longer covered by 𝑟𝑎𝑒 & 𝑔𝑟𝑎𝑐𝑒.
Please note that we do not accept returns on any customized merchandise including but not limited to sizing modifications, satin add-ons, embroidery, personalization, custom orders, etc.
*Shirts, Notebooks, Crew sock sales are final sales. No returns or exchanges on these but not limited to these items.
Buyer is responsible for the cost of return shipping unless the return or exchange is due to a production or shipping error by 𝑟𝑎𝑒 & 𝑔𝑟𝑎𝑐𝑒. We are not responsible for packages once they have left our hands and are in possession of the Postal Service. We do not hold responsibility for stolen items or for items that are damaged or lost in transit. The buyer is responsible for including Route Shipping insurance at time of checkout and filing a claim with the Route or USPS for any issues related to delivery.
