How long does it take to process/ship/receive my order?
We process all orders as quickly as possible. All orders (with the exception of custom items and art prints) will ship from our studio in Washington within 2-4 business days after your order is placed. From there, it will take approx. 2-7 business days for orders to be delivered within the USA, depending upon the shipping method you choose. International orders may take approx. 7-21 business days to be delivered depending on the selected shipping method.
Custom orders follow their own production time schedule and may take slightly longer to process. Custom stamps may take up to 1-2 weeks to ship as each stamp is made by hand as they are ordered.
Will you ship my order to a friend? It's a gift.
Absolutely! If you are purchasing a gift to be shipped to a different recipient, please simply list the recipients address as the shipping address when you checkout.
What is your policy on returns, refunds and exchanges?
Who pays for customs/import fees on international orders?
Buyers are responsible for any and all duties and customs charges that may be incurred. All international orders are appropriately marked as "merchandise" and include the actual cost of the item, as required, on the customs form.
Oops, I forgot one thing... Can I add to my order?
Once our system receives your order it is immediately transferred to processing and shipping, at which point we are unable to make any changes to your order. Orders process as quickly as possible.
Are you accepting new Wholesale accounts?
Yes! We would love to consider you as a new Frankie & Claude retailer. We currently partner with the best shops throughout the United States, Canada, Australia, and Europe. Please complete our Wholesale Inquiry Form. All inquiries are reviewed as quickly as possible. Only approved wholesale accounts will receive Frankie & Claude wholesale pricing and ordering information.
Are your products eco-friendly?
Yes! We love the earth, and want to keep it beautiful and green. We are located in the great Pacific Northwest after all.
We make every effort to be as eco-friendly as possible. We proudly use paper products which are Forest Stewardship Council (FSC) certified to come from responsibly managed forests, made using 100% renewable energy sources and are made from recycled fibers from 30% to 100% post consumer waste (PCW). Our packaging and shipping supplies are constructed of recycled materials, and we re-use packaging materials and boxes. Frankie + Claude is always looking for ways to enhance the eco-friendliness of our products and processes giving you beautiful, high quality green choices.
Still have a question?
Contact us. Easy as pie.
