EXCHANGE

We accept change of mind items and will offer an exchange on any product or a store credit upon return of the item. The item must be unopened and unused in its original packaging and product must be returned within 28 days of receipt of your delivery or purchase. Please return the item together with your original invoice which came with the parcel. Please write down your return reason, if you’re looking at to exchange for something else, we will dispatch and provide you a new tracking number as soon as we receive your returned parcel (additional postage may accrue)

If you accidentally returned an item which was not purchased from us, you will be responsible to post it back to you. 

Please contact customer service for Return Authorisation Code before post a return at [email protected]

Large items, except in relation to incorrectly supplied goods or faulty where your statutory rights are unaffected, may not be able to be returned if they are unwanted. Please contact customer service to discuss.

CHANGE OF MIND

We put our heart and soul into each of our product and we hope that you will come to love our products, but if for any reason you are unsatisfied with our products or changed your mind, please contact us within 7 business days and arrange for it to be returned in its unopened and unused form and in its original packaging. After inspection of the returned product, we will then process your refund or exchange.

FAULTY OR DAMAGED PRODUCT

We aim to be faultless and will check every order before it is sent to you. But if we made a mistake or damage occurs during transit, please contact us as soon as you can and we will endeavour to arrange for an exchange of product or refund.

WARRANTY

Our products come with a 12-month warranty guarantee, valid within Australia. This warranty is specifically for the replacement or repair of any product that exhibits manufacturing or material defects, excluding issues arising from normal wear and tear, damages caused by the user, or inherent characteristics of the materials used. Please be aware that any modifications made to the equipment will void this warranty.

REFUNDS

Riababy accepts returns of faulty items for an exchange, store credit or a refund. Riababy  reserves the right to decline an exchange or refund where a fault is caused by neglect or misuse.

**There is a processing fee charged by Afterpay is non-refundable. This fee covers the cost incurred by our business for providing the Afterpay payment option, and it is retained to cover the charges that Afterpay does not refund to us when a transaction is reversed.

STORE CREDIT

Your Riababy Credit,

• will be activated straight away of issuing;
• is valid for 12 months from date of creation;
• is non-transferable and may not be returned or redeemed for cash; 
• can be used to purchase Gift Vouchers.