Exchange - Returns - Cancellation

Can I exchange or return my ring?

Certainly! If you want to exchange or return your ring, no problem! You have 30 days from the purchase date to exchange or return it, and there's no need for a return authorization. Just make sure the ring is unused and in its original condition. Help the environment by using the same packaging we sent your ring in. Please note that we don't provide return labels. 

Standard Exchange: Quick and Simple!

We get it – sometimes you need to switch or return a ring. No worries! You have 30 days from the purchase date for exchanges. This is to make sure the ring is unworn and in like-new condition. Follow the directions below to process:

1. Include your order number or packing slip, along with the requested size or the new ring style you want.

2. Put everything, including the ring, in our packaging or a similar one (padded envelope- do not send in a standard mailing envelope), and send it back to us.

We might charge a damage fee for rings with excessive scratching or dings. Take good care of your ring during try-ons and returns. You will get notifications via email once your exchange is in process as well as new tracking.

Custom Ring Return-Exchange:

For custom rings returned or exchanged within 30 days of purchase date, follow the same steps as above. Custom Rings are all Thorsten, Element, Venture or Benchmark Rings. However, note the following fees:

1. Benchmark and Thorsten engraved rings incur a $30.00 fee.
2. Custom rings incur a $25.00 restock fee.
3. All Diamond rings have a 15% scrap fee of the purchase price.
4. Venture engraved rings incur a $45.00 fee. There is 20% of purchase price exchange fee.

Returns: Easy Process!

Returns are accepted within 30 days of purchase date (for custom rings, see possible applicable fees above). Include your order number or packing slip, place everything in our packaging or a similar one, and ship it back. Damaged rings may incur a fee, so handle them with care. Shipping fees are not refundable. You will get notifications via email once your return is in process. Returns after 30 days will be rejected.

Cancellations & Sezzle: Cancellation must occur prior to shipment, if ring was already ordered with designer there is a 10.00 restock fee. If you used Sezzle as your payment option, a 5% cancellation and/or return fee applies. This will be deducted from your refund.

Custom Ring Resize/Replacements After 30 Days:

Contact us for help with resizing or replacements after 30 days. Fees apply.

Return address:

JMR - 25745 Barton Rd. Suite 617, Loma Linda, CA 92354. Please use JMR on the package to maintain privacy.