A refund or exchange is available only for orders that have been placed and we have not started on the design or have not emailed you the files yet on digital files.
Due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Please contact us within: 5 days of delivery for any issues.
In terms of invitation suites, please refer to our Wedding Stationery Contract page for additional information on this.
If you have an issue with an item, contact us, and we would be more than happy to address your issues and accommodate you. Customer satisfaction is extremely important to us.
