Delivery charges will be calculated automatically and shown at the time you place your order. Charges as follows:
UK Mainland
|
Standard (3-5 days) |
Signed for (2-5 days) |
Special (1pm next day) |
|
| Orders up to £39.99 | £2.50 | £4.00 | £7.50 |
| Orders £40 - £99.99 | £4.00 | £5.00 | £8.00 |
| Orders over £100 | Free | £6.00 | £9.00 |
Western Europe
|
Standard (5 days) |
Signed for (5-8 days) |
|
| Orders up to £39.99 | £5.00 | £10.00 |
| Orders £40 - £99.99 | Not available | £12.00 |
| Orders over £100 | Not available | £15.00 |
Rest of the World
|
Standard (5-14 days) |
Signed for (5-14 days) |
|
| Orders up to £39.99 | £8.00 | £12.00 |
| Orders £40 - £99.99 | Not available | £16.00 |
| Orders over £100 | Not available | £18.00 |
Shipping Goods are normally dispatched within 72 hours unless ordered at the weekend or on Bank Holidays. For the UK mainland, Standard delivery normally takes 2 to 5 working days.
Special Next Day deliveries are dispatched from Monday to Thursday. For SND delivery, orders need to be placed BEFORE 12 noon. Please note that NO NEXT DAY DELIVERIES are sent out on Fridays.
We are happy to include a gift message with your purchase if it's to be sent as a gift. Please advise us by filling in the 'Message Box’. You will find this information when you check out your basket.
Items are sent out by Royal Mail or DHL Parcel UK services. There are 3 delivery options for UK customers: Standard, Signed For or Special Next Day. For all overseas orders, there are 2 delivery options - by Standard Airmail or International Signed for.
Please note order may be delayed in delivery if placed on a Friday, Saturday, Sunday or on Bank Holidays as our office will be closed at these times.
Please e mail us on [email protected] for any further information.
We offer a period of 21 days from purchase for customers to make returns with return postage at the customer’s expense.
RETURNS
We are happy to exchange or offer partial/full refunds on debit/credit card and Paypal payments as long as items are returned in perfect condition and are unworn/unused. Please return the tags with the items.
If goods are damaged or faulty we will also offer exchanges or refunds once we have received the goods and verified the origin of the problem. Please state the reason for the return of the item.
Please post your return obtaining a Proof of Postage to:
Caro London
The Studio @ St Jude's,
Thwaite Common,
Norwich
Norfolk,
NR11 7QG
We strongly recommend that you return items via registered mail so that you have proof of dispatch in case an item is lost (please make sure you have sufficient insurance cover if returning valuable products). We cannot accept responsibility for goods lost or damaged in transit.
Any import duties that may arise for shipping outside of the UK will need to be covered by you.
Please note that return postage cannot be refunded unless goods are defective.
You can contact us by phone on 00 44(0)1603 661333
or email us at [email protected] regarding any of these matters.
