Christmas & New Years Deliveries

Updated 14/12/2023

Dear valued customers,

As we approach the festive season and the end of the year, we want to ensure that your holiday shopping experience with us is both joyous and stress-free. To help you plan your gift-giving, please take note of our delivery updates.

Cut-off Dates for Christmas Delivery

Please note, as of 15/12/23 we are no longer able to guarantee that new orders placed will arrive before Christmas day. 

For the best chance of receiving your items by Christmas, we strongly recommend placing your orders as soon as possible. Orders placed after the dates listed below may still arrive before Christmas, however it cannot be guaranteed.

Please note these estimated cut-off dates are provided by our couriers for general reference only, we cannot guarantee deliveries by any specific dates:

Estimated Delivery Times

Our team is dedicated to dispatching your orders promptly to ensure timely delivery. However, please be aware that during the busy holiday season, there may be delays due to increased demand and potential courier constraints. We appreciate your understanding and patience. The following estimated delivery times are provided for your general reference. 

Please ensure to allow reasonable additional time for deliveries to rural, remote or isolated regions. Delays of between 1-5 business days may occur during peak parcel periods such as Black Friday, Cyber Monday, the Christmas Lead Up period, Boxing Day and New Years sales periods. Your patience and understanding during these high demand periods is greatly appreciated.

Delivery Tracking

For your convenience and peace of mind, all orders are trackable during their delivery via the selected couriers website. The chosen courier and the trackable consignment number will be provided in your dispatch confirmation email once the order has been dispatched. Please allow up to 24-48 hours for the tracking details to become viewable on the couriers website tracking system. If your order is still not available to track after 48 hours, please reach out to our customer support team so that we can investigate it for you. Please note that courier tracking systems may not show all parcel scans during peak parcel periods.

Closure Dates

Rest assured that our team are here to support you during this end of year holiday shopping period. Please note that our distribution warehouses will be closed on the below public holiday dates. All orders received on these days will be dispatched within the following 1-2 business days.

Dec 25 - Christmas Day

Dec 26 - Boxing Day

Jan 1 - New Years Day

Our customer service team will continue to operate at a reduced capacity on these days, however delays in responses should be expected. Our team will strive to respond to all inquiries as soon as possible and within 24-48 hours.

Customer Support

While we strive to meet our delivery estimates, unforeseen circumstances such as extreme weather conditions or postal service disruptions may impact delivery times during this unpredictable time of year in the Christmas Lead Up period. We appreciate your understanding in such cases.

Our dedicated customer service team is here to assist you with any questions or concerns you may have. Please contact us via email or using our website inquiry form here and we will be happy to assist you with any questions that you may have.

Where possible, it is best to avoid sending multiple inquiries at a time, as our 'first-in, first-out' ticketing system may push your support ticket back to the end of the queue if it receives multiple unread requests within 24 hours. Our customer service team are available Monday to Friday (8.30am to 4.30pm AEST) and strive to acknowledge all requests within 24 hours.

Thank you for choosing Homecoze for your holiday shopping. We wish you a Merry Christmas and a joyful holiday season!