If you’re not satisfied with any part of your purchase or gifting experience for any reason at all, please read the following carefully to understand our return policy.  We hope you will be pleased with your purchase.

Cancellation Policy

We process orders very quickly to ensure the fastest delivery possible. We cannot make any change, so please double confirm your address, phone number, order detail, and other information ASAP once the order is placed.

Once your order has gone into a processing queue with our distribution center, we cannot make any changes to the order. If you discover a mistake with your purchase, please contact our customer service team immediately.  

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

In the event that we ship the wrong product(s) to you, we take full responsibility for the shipping fees associated with returning the incorrect item(s) and shipping the correct item(s) to you.

If you receive a product with quality issues, such as defects or damages, we will cover the shipping fees for the return of the faulty product and the delivery of a replacement item.

For all other cases, including returns or exchanges due to personal preferences or change of mind, the customer will be responsible for the shipping fees of per ebike

Return of Unused Items Within 14 Days of Receipt.

All buyers must return our original items within 14 Calendar Days of Receipt in order to get the full refund with no restocking fee; for a full refund(not include return shipping fee ) on merchandise (not used, not damaged, or not missed parts) accompanied by the original receipt within 14 Calendar Days of purchase. The refund will be issued within 5 Business Days to the original payment method after our RMA department inspects the bike. Please note that all buyers will be responsible for the costs of returning the items unless we delivered the items to you in error.

Returns are not allowed after 14 days of the delivery date.

We will not accept any returns after 14 days from the delivery date. All used items must return within 14 days free from any damage. 

Refused Shipments

If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a 15% handling fee per ebike. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method. Please note, in order to receive a refund, you must notify Aipas Ebike of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.

Before Return

To better process your return request, please make sure you have met the return eligibility:
1. Products should be in their original condition, unused, and with all original accessories and packaging.
2. Products that are damaged, incomplete, or show signs of use are not eligible for return.
3. Products must be in working order and free from any defects that hinder their proper functioning.
4. The e-bike must have less than 10 miles on the odometer.

Please provide the following information:
1. Phone Number
2. A photo of the display showing the odometer

Return Procedures, COD and Timing.  

Don't hesitate to contact the customer service team at https://aipasbike.com/pages/contact. Once we have received and processed your return, we will respond to the email address on file and update you on the status of the return. No return material authorization (RMA) number is needed for the buyer to return the purchase. We do not accept cash on delivery (COD) payment for any purchase. In general, you may see your refund credit back to your original payment method within 72 hours/ 3 days of processing (or on your following paper statement) 

Return Shipping Cost:

All return costs are non-refundable. You will be responsible for paying your own shipping costs for returning your item. If you are returning an Ebike please consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

No Bike Shop Returns/ Exchanges. Please note that each of our distributors, partner bike shops or dealers has its own return and exchange policies and procedures. We do not accept returns of items purchased from other channels/platforms/distributors/partner bike shops or dealer shops. 

Refund Policy

If you have any confusion, feel free to contact us at [email protected]

Company Name: Aipas Ebike  LLC

Address: 440 N Barranca Ave #369, Covina California 91723, CA

Call: +1(833)556-3566 (Monday~Friday 9:00AM - 5:30PM PST)