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Warranties

SunRay Saunas Warranty

SunRay Saunas carry a 7 Year Warranty against defects in materials and workmanship. For warranty claims, please complete and detach the warranty registration card below and send it along with a valid sales receipt to the warranty claims department address below. You can also contact our warranty claim department at [email protected].

The 7 Year SunRay Warranty covers the entire structure of the sauna including the heating elements. The radio is covered by a limited 1-Year Warranty. If the warranty claims department determines that the sauna must be returned, it must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt.

Warranty claims will only be resolved with the repair of the current product or shipment of a replacement product.

Improper use or installation or damage resulting from acts of nature is not covered under the sauna warranty.

No other warranties expressed or implied shall be in effect in lieu of the 7 Year Warranty and no responsibility is assumed for present or future damage due to misuse. SunRay indoor saunas are intended for INDOOR USE. Use of SunRay Saunas outside that are intended for indoor use, voids the warranty.

Do not use lacquers, paints or abrasive cleaners on the sauna. Do not place the sauna on non-approved surfaces or in outdoor applications.

Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood."

To send in this warranty card: Download the card from the link below, complete and mail to:

SunRay Saunas
Attn: Claims Department
7494 Industrial Park Road, #M Mechanicsville, VA, 23116

Warranty Card Download

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Steam Showers & Combos Warranty

Mesa, Athena & Ariel Platinum Brands 

All steam showers and combos carry a 7 year structural warranty against manufacturer defects. The structural warranty protects the steam shower structure itself from peeling, fading, delaminating or cracking. Structural components include the acrylic panels, shower pan, ceiling, and glass panels. 

All steam shower parts carry a 1 year guarantee against defects.

Installation and Certification

The unit must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the steam shower accepts full responsibility and liability for its proper use, operation, and installation. This unit is not to be used for commercial purposes. The purchaser also agrees to hold harmless and indemnify SunflareSaunas.com from any actions, lawsuits, judgments, or liability claims arising from the use of these products.

SunflareSaunas.com is not responsible for any liability or losses accruing from plumbing or electrical installation.

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.

If a customer purchases any steam shower unit or bathtub that does not pass inspection, we will allow returns subject to the following conditions. You will be able to return the unit for purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 25% if the unit is in the original packaging. If the steam shower unit or bathtub was opened, or opened and assembled, a 50% restocking fee will apply.

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Golden Designs, Dynamic Saunas, Maxxus Saunas Warranty

Limited Lifetime Warranty

5 Year Limited Warranty: Golden Designs, Inc. warranties the wood, structure, heating elements, and electronics against defects in material and workmanship for a period of 1 to 5 years from the original date of purchase. 

The saunas are for INDOOR use only. Placing your sauna outdoors will VOID this warranty. Any damage due to exposure to outdoor elements such as rain, snow, sun, wind or extreme temperatures will not be covered by this warranty. Any damages as a result of modifications made to the sauna or its components will void this warranty.

Extent of Warranty: This limited warranty applies to products manufactured or distributed by Golden Designs, Inc. under the Dynamic brand name, delivered in the continental United States or Canada and extends to the original purchaser at the original site of installation only. This warranty becomes valid at time of purchase and terminates either by specified time frame listed above, owner transfer, or relocation. Your sales receipt showing the date of purchase of the product is your proof of purchase.

Manufacturer Warranty: All Golden Designs, Inc. products are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at the time of delivery. The appliance warranty is extended through the manufacturer for the product including, but not limited to: stereos, CD/DVD players, etc. All exchanged parts and products replaced under this warranty will become the property of Golden Designs, Inc. 

Golden Designs, Inc. reserves the right to change manufacturers of any part to cover any existing warranty. Any parts determined to be defective must be returned to Golden Designs, Inc. to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with the transportation of the parts. In addition you are responsible for insuring any parts shipped or returned. You must present Golden Designs, Inc. with proof of purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof of purchase documents will be cause to VOID this limited warranty. Products on which the serial number has been defaced or removed is not eligible for warranty service.

Warranty Limitations: This warranty does not apply if the unit has been subject to negligence, alteration, modification, misuse, abuse, repairs by non-Golden Designs, Inc. authorized personnel, inappropriate installations, or any case beyond the control of Golden Designs, Inc. invalidating this warranty including but are not limited to:

  • Use of lacquer or paints
  • Sauna and other Golden Designs, Inc. products accessories placed on non-approved surfaces
  • Outdoor applications
  • Normal wear and tear or weathering
  • Use of product not in accordance with instructions

Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all woods. This includes minor cracks due to wood expansion and contraction. Note: Since the wood used in construction has been kiln dried, a certain amount of expansion and contraction occurs in the wood in a sauna environment.

Disclaimers: Golden Designs, Inc. and Sunflare Saunas shall not be liable for loss of use of sauna or other Golden Designs, Inc. products or other secondary or incidental or consequential costs, expense or damages - which may include the removal of permanent deck or other custom fixtures or the necessity for crane removal - arising directly or indirectly out of the use or inability to use the product. Any implied warranty shall have duration equal of the applicable warranty stated above. Under no circumstances shall Golden Designs, Inc. or any of its representatives (Sunflare Saunas) be held liable for injury to any person or damage to any property, however arising. Specifications are subject to change without notice or obligation.

Legal Remedies: This limited warranty gives you specific legal rights. You may have other rights, which may vary from state to state.

*Limited Lifetime Warranty of Sauna Products is 5 years on heating elements and electronics from the date of purchase. The radio and wood structure have a 1 year limited warranty.

Warranty Registration

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Auroom Warranty

Warranty Period is 2 years from the date of delivery of the Product to the Customer who is a consumer, but not more than 3 years from the date of manufacture of the Product. Unless the Customer or the Seller proves to the Manufacturer the date of delivery of the Product to the Customer, the Warranty Period shall be 2 years from the date of the conclusion of the sales contract for the Product with the Customer. If neither the Customer nor the Seller proves to the Manufacturer the date of conclusion of the sales contract for the Product with the Customer, the Warranty Period shall be 2 years from the date of manufacture of the Product. If the Manufacturer replaces a Product with a Defective Product, the Warranty Period shall be 2 years from the date of delivery of the replaced Product to the Customer. If the defective Product is repaired by the Manufacturer, the Warranty Period shall be 2 years from the date of repair in respect of the repaired Defect.

The Warranty does not cover:

a) Defects that are not caused by the acts or omissions of the Manufacturer, including where (i) the Product has not been installed in accordance with its installation instructions; (ii) the Product has not been used in accordance with its instructions for use and maintenance; (iii) the Product has been stored in an unsuitable manner (including being exposed to the elements, high temperature fluctuations, or excessive humidity, being stacked, etc.); (iv) the Product has been damaged during installation or use; (v) the Defect has been caused by the use with the Product of equipment or components other than those supplied by the Manufacturer, or by a failure of such equipment or components; or (vi) the Defect has been caused by force majeure, unforeseeable events or extraordinary weather conditions (e.g. vandalism, fire, flood);

b) natural wear and tear that occurs during the intended use of the Product;

c) naturally occurring and expected characteristics of wood materials (differences in wood grain, knots, slight variations in tone) and phenomena that occur naturally during use of the Product (shrinkage and expansion due to temperature and humidity, moderate deformation) and the visual disturbances they may cause; nor

d) Defects (including transport damage) that would have been detectable by visual inspection prior to installation of the Product.

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Finnmark

Finnmark Designs warrants to the original purchaser ("you") the following regarding your new sauna, when (a) is installed in accordance with installation instructions provided, (b) is properly and reasonably maintained, and (c) has not been subjected to damage, misuse, or abuse, and (d) is for residential use only.

Sauna Cabin (All Wood) 10Years 5Years 5Years Included
Non-Factory Installed Components
Controls and Power Supply
No Coverage
10Years
No Coverage
5Years
No Coverage
5Years
N/A
Included
Spectrum Plus Heaters Lifetime Lifetime Lifetime Included
Spectrum Carbon Heaters 10Years 10Years 10Years Included
LED Lighting 1 0Years 10Years 10Years Included
Remotes 1Year 1Year 1Year Included
Cushion (Optional) 1Year 1Year 1Year Included
Outdoor Cover (Optional) 10Years 10Years 10Years Included

 

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Dundalk LeisureCraft Saunas Warranty

The Canadian Timber Collection by Dundalk LeisureCraft Inc. saunas are warranted against defects in materials and workmanship under normal/residential use for a period of three (3) years, as applicable, from the date of receipt of the product.

This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna, (eg. Tightening bands on the barrels, cleaning or staining the sauna) refer to your sauna assembly manual for maintenance guidelines.

This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product.

This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 3 year warranty.

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WarmlyYours Warranty

Towel Warmers

Along with our lifetime 24/7 technical support, our limited warranties offer our customers peace of mind knowing that our products are guaranteed to be free of defects — both in materials and workmanship — for either 2 or 5 years* for towel warmers and up to 5 years for towel warmer controls depending on model. 

In order to be eligible for the warranty, the product must be installed in accordance with the accompanying Instructions and Operation Manual, the National Electrical Code (NEC), and all applicable local building and electrical codes.

Radiant Panels

Our 5 year limited warranty offers our customers peace of mind knowing that our products are guaranteed to be free of defects — both in materials and workmanship. 

In order to be eligible for the warranty, the product must be installed in accordance with the accompanying Instructions and Operation Manual, the National Electrical Code (NEC), and all applicable local building and electrical codes.

Ember Radiant Heating Panels Warranty Card

This warranty is void if:

a) The heater is subjected to prolonged periods of dampness or condensation.
b) Any unauthorized alteration, willful abuse, accident, or misuse of the product.
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Outdoor Shower Company Warranty

Outdoor Shower Company, LLC guarantees 304 stainless products for a period of ten (10) years and 316 marine grade stainless steel products for a period of five (5) years against faults in the material or construction, defect, or workmanship by the manufacturer. 

Chrome Plated Brass accessories and internal pieces are covered by the warranty for a period of two (2) years. The warranties begin on the date the product is delivered to the customer by an assigned carrier.

The warranty does not include damage from freight carriers, faulty installation, failure to comply with cleaning and maintenance instructions, or freeze damage, and will become void if merchandise is damaged from misuse, improperly maintained or installed, or modified without the authorization from a licensed distributor.

The warranties include replacement or repair of defective parts and an unconditional guarantee against manufacturing defects. The manufacturer will replace or repair at its own discretion any manufactured or supplied part found to be defective if the conditions are met.

We reserve the right to determine if damage to a unit or any parts is the direct cause of not complying with manufacturer’s guidelines.

WARNING: FREEZE DAMAGE is NOT covered by the warranty.
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HUUM Warranty

HUUM Warranty:
• Limited 5-Year Warranty (except for heating elements)
• Warranty applies only to electric heaters that have been used according to the manual.
• Warranty does not cover heating elements. They are considered as consumable parts.
• Warranty does not cover wear that occurs from natural usage.
• Warranty does not cover defects or wear caused by planned use.

Warranty does not imply when:
• damage or defects are caused by transportation or other actions not controlled by manufacturer.
• product has been damaged by carelessness or overload
• product has not been installed correctly
• product has been modified in any way
• warranty period is over
• product is not complete

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MAYA BATH Warranty

All steam showers and bathtubs carry a (10) ten year parts warranty against manufacturer defects.

Installation and Certification

The unit must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the steam shower accepts full responsibility and liability for its proper use, operation, and installation. This unit is not to be used for commercial purposes. The purchaser also agrees to hold harmless and indemnify SunflareSaunas.com from any actions, lawsuits, judgments, or liability claims arising from the use of these products.

SunflareSaunas.com is not responsible for any liability or losses accruing from plumbing or electrical installation.

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.

If a customer purchases any steam shower unit or bathtub that does not pass inspection, we will allow returns subject to the following conditions. You will be able to return the unit for purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 25% if the unit is in the original packaging. If the steam shower unit or bathtub was opened, or opened and assembled, a 50% restocking fee will apply.

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SaunaLife Warranty

SAUNA LIFE SAUNA LIMITED LIFETIME WARRANTY
Sauna Life extends this Limited Warranty solely to the original retail consumer purchaser of any Sauna Life sauna purchased from one of its authorized resellers.


LIMITED LIFETIME SAUNA WARRANTY
Sauna Life warrants that the Sauna Life sauna shall be free from defects in workmanship under normal conditions of use and service for the lifetime of the sauna for residential applications after delivery to the original retail purchaser. This warranty is limited to making good any factory assembled component which in the judgment of Sauna Life is deemed defective in workmanship. The warranty does not cover normal material wear, natural weathering of the lumber, or installation or delivery of components and applies only to the original retail purchaser.


WARRANTY PERFORMANCE
For any warranty service, Sauna Life reserves the right to choose, at its option, repair of the problem or a replacement of the defective part. Sauna Life reserves the right to substitute a part or component of equivalent value, either new or factory reconditioned, and any such repair or replacement shall assume as its warranty only the remaining portion of the warranty on the original product. In the event Sauna Life chooses to repair any malfunction or defect covered by this warranty, a return authorization will be issued, and the component will be returned prepaid freight to Sauna Life for repair of the defect. Sauna Life will then ship the component back the original retail purchaser upon completion of the repair. Prior to any return, contact Sauna Life at: Sauna Life, 511 Glenn Avenue, Wheeling, Illinois 60090, telephone number: (800) 957-2862, for packaging and shipping instructions and a return authorization number. In addition, Sauna Life will require photographs of any defect and reserves the right to inspect or designate an agent to inspect any part that is claimed to be defective and covered by this warranty. Labor charges and related expenses for removal, installation, or replacement of the sauna or its components are not covered under this warranty. Normal wear and tear, cosmetic issues or changes to individual pieces of lumber due to natural aging and weathering are not covered. Sauna heaters and added components are not covered by this
warranty.


ACTS INVALIDATING WARRANTY
This warranty is void if the Sauna Life sauna has been subject to alteration, misuse or abuse, commercial use, or if any repairs on the sauna are attempted by anyone other than an authorized representative of Sauna Life. Alteration shall include, but is not limited to, deviation from the original assembly instructions, component change, or the addition of any non-approved device or heating system, which contributes to a component or unit failure, or unsafe operating system. Use of the sauna in an application for which it is not designed will void this warranty. This includes, but is not limited to, damage caused by operation above safe sauna operating temperatures, damage caused by added components, damage to the sauna’s surface caused by harsh chemicals, damage caused by movement of the product, and damage caused by acts of
God. 


DISCLAIMERS
Except as expressly provided above, Sauna Life makes no other representation or warranty, express or implied, either in fact or operation of law, statute, or otherwise, and Sauna Life specifically disclaims any and all implied or statutory warranties, including warranties or merchantability and of fitness for a particular purpose. Sauna Life shall not be liable for loss of use of the Sauna Life sauna or other incidental or consequential costs, expenses, or damage, which may include but are not limited to, the removal of or reinstallation of a wall, deck or other fixture, water leakage, costs of shipping or packaging, applicable taxes, or the payment of any costs or expenses of disassembly, removal, or reinstallation of the product or any part. Your rights may vary from state to state. Under no circumstances shall Sauna Life or its representatives be held liable for injury to any person or damage to any property, however arising, even if caused by the Sauna Life Sauna or its representatives’ negligence. No distributor, salesperson, dealer, retailer, or other representative of Sauna Life has the authority to alter or change these warranties either orally or in writing.

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