If you're not happy with your purchase we want to make it right! As fast as possible!
‘We stand by our products and offer a 30-day money-back guarantee, NO QUESTIONS ASKED!
Returns:
Our policy lasts 30 days.
To be eligible for a return, your item must be in the same condition that you received it.
Certain types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, print on demand, or flammable liquids or gases unless you have received the wrong product, or the product is defective.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
280 Riverglen Dr. S.E. Calgary Alberta CA T2C 3W7. Canada
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 280 Riverglen Dr. S.E. Calgary Alberta CA T2C3W7 Canada
We will cover the return shipping costs if we have made an error in any way. As in lengthy delays in shipping, sent the wrong product, size, color etc.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, we highly recommend a trackable shipping service or purchasing shipping insurance. Standard postal services are sometimes risky.
Always be assured, Here at Giddy Goat we respect and appreciate you! We 100% want you to be HAPPY!!!
