We'll cover all accidents so you don't have to worry.
We understand unexpected things happen. Each ARTDOT kit comes with 30% extra diamonds. Additionally, every order qualifies for one free diamond replacement (10 packs per kit) if you lose, spill, or mix up the diamonds.
All products you buy from the ARTDOT store will come with our Free Missing Diamond Insurance. Your satisfaction is important to us.
How Missing Diamond Insurance Works
We will replace your order for free in any of the following circumstances:
- Multiple colors of diamond drills get mixed up or diamond drills are dropped on the package.
- The drills was missiong or damaged during the delivery process.
How to process an Insurance Claim:
Submit a clear photo of the problem to the ARTDOT Customer Support team. Be sure to include the following information:
Email Subject: Request for Missing Diamond Insurance
Your Name:
Your Order Number:
The Description of Issue: (Please attach photos)
Requested Resolution: (What is your preference for the solution.)
Our customer support team will reply to you within 24 hours to begin processing a solution to your problem.
Your Name:
Your Order Number:
The Description of Issue: (Please attach photos)
Requested Resolution: (What is your preference for the solution.)
Our customer support team will reply to you within 24 hours to begin processing a solution to your problem.
