How much is the shipping cost?
We offer free shipping for orders over $35. For orders up to $35.00, delivery is $4.99.
What country do you ship to?
Our products can be shipped to the United States, Canada, The United Kingdom, France, Germany, Italy, Spain, Belgium, and Australia.
Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, Santa Cruz de Tenerife, Las Palmasor, British Forces, Military APO/FPO addresses are not in our delivery zone at that moment, but we will try our best to support these areas soon.
Do you accept shipping to P.O. Box address？
Please note that delivery to a P.O. Box is not available, kindly enter your physical address.
How long does it take to process my order?
Please allow 24 hours for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. In addition to offering great customer service to our customers, we value our employees and do not typically process orders on weekends or major holidays.
How long will it take for my package to arrive once it is shipped?
The tracking number may take 1-2 business days to update. Usually, the delivery will not take more than 5 business days after the tracking number updates.
If you order over 1pcs item, we may send out multi-parcels from different warehouses, the parcels did not come on the same day, kindly wait patiently for all parcels to arrive in the next few days.
How do I check my order status?
When your package has shipped, a tracking number will be provided to your account and you will receive a tracking number notification email as well.
You can track your order by below 2 ways
1) Log in to your account to check your order shipping
2) Track your parcel by entering your tracking number via https://www.17track.net/
My order was marked as delivered, but I haven't received it. What should I do?
Typically, If you don't receive your items after 10 business days, we suggest you call the local postal carrier to check whether the courier start to dispatch or not.
If you order over 1pcs item, we may send out multi-parcels from different warehouses, the parcels did not come on the same day, kindly wait patiently for all parcels to arrive in the next few days.
If that doesn't work, kindly contact Customer Support Team and we will our best to assist you.
My package is lost/ out-of-delivery. Can I get a refund or a replacement?
Yes, we can offer a replacement if the parcel is lost. But you need to pay for the shipping fee for the replacement. One thing to note is that if the parcel was out of delivery or lost as a result of an incorrect shipping address, we will not offer a replacement nor give a refund.
Can I change the delivery address of my package after it has been shipped?
We encourage you to check your address details carefully before submitting your order. If you need to change the address details once your order is being delivered, you will be charged a service fee to process the new shipment. The fee will depend on the specific circumstances and charges from the shipping company.
