FREQUENTLY ASKED QUESTIONS (FAQs)
SHIPPING
What are the available shipping options?
We offer a variety of shipping options tailored to your delivery address. Shipping and delivery costs are on us! For more details, refer to our Shipping Policy.
Do you offer international shipping?
Yes, we do! We ship internationally via postal services and global shipping companies. Please note that import duties or customs fees may apply depending on your country, and we aren’t responsible for any delays due to customs. If your country isn’t listed in the shipping options, email us, and we’ll do our best to add it.
Is there a shipping charge?
Shipping is free for orders of £20.00 or more (or equivalent currency) in the UK, USA, Canada, Australia, and European countries. For other locations or priority shipping, actual shipping costs apply, which will be calculated at checkout.
How fast is shipping?
We process orders within 1-2 business days, and they typically arrive within 10-12 days of shipment. Shipping times may vary depending on your country’s logistics. Expedited shipping may be available—contact us for more details. We also offer local pickup and courier delivery options in the UK. Email us at [email protected] for more information.
TAXES, DUTIES, ETC.
What international taxes, duties, or fees do I need to pay?
Tax rates vary by country. Currently, we do not charge taxes for UK customers. For other countries, please contact us at [email protected] for more information.
RETURNS AND REFUNDS
What is your return policy?
Our Return Policy provides clear guidelines on how to return, exchange, or get a refund if you’re unsatisfied with your purchase.
Where is my refund?
Once we receive your returned item, you’ll receive an email confirming receipt and processing of your refund or exchange. Unworn and unwashed items can be returned within 30 days of purchase. Contact us at [email protected] for return instructions and a return label. Please note that certain items, such as perishable goods, custom products, personal care items, hazardous materials, and sale items, are not eligible for return.
What should I do if I received a defective order?
If you receive a defective item, contact us at [email protected]. Refunds will be processed once we receive your returned parcel. Not all countries have free return service; currently supported countries include the US, Canada, Australia, UK, European countries, Israel, South Korea, Saudi Arabia, UAE, Brazil, Mexico, and others.
ORDER ISSUES
Can I amend my order after it has been placed?
If your order hasn’t shipped yet, reply to your order confirmation email to request changes. If you’ve lost the email, contact us at [email protected], and we’ll assist you as soon as possible.
Can I change my shipping/delivery address?
Yes, you can change your delivery address up to one working day before the original shipping date by contacting us via email or phone. Changes requested after this deadline may not be accommodated.
Can I cancel my order before delivery?
You can cancel your order by emailing us at [email protected] within two working days of placing the order. Cancellations after this period may not be eligible for a refund or credit.
Can I order multiple items and ship them to different addresses within the same order?
Yes! Please create a document or spreadsheet listing each recipient’s name, address, and the item you want to send, then email it to us at [email protected]. We’ll help you process everything in one step.
Can I place a large order for clients or employees?
Absolutely! Email us a spreadsheet with the product list, quantities, and shipping addresses to [email protected]. Large orders may qualify for additional discounts.
What should I do if my order hasn’t been delivered?
If your order is delayed, contact us immediately so we can assist. You can track your order in your order history. If your delivery timeslot has passed, reach out to us at +44(0)7916 561480.
My order arrived damaged. What should I do?
We’re sorry to hear that! Please email us at [email protected] with a photo of the damage so we can arrange a refund or replacement and investigate with the shipper if necessary.
PRODUCT FAQs
How does the quality of your products compare to other brands?
We focus on offering high-quality products and brands. We provide clear, non-technical product descriptions to help you understand the type of product you’re purchasing.
What materials and fabrics do you use?
Materials and fabrics used in our products are detailed in the description section of each product page.
How should I care for the products?
Care instructions are included in the product descriptions for items that require specific care.
PRICING
What is your pricing policy?
Our pricing is based on competitive market comparisons. We regularly review prices to ensure you get the best value. Additionally, we offer generous discounts to maximize your savings.
SIZE & FIT
How do I ensure I order the right size?
We provide clear size and measurement guides for all products. Please refer to these before placing your order, as sizes may vary between regions like Asia, the US, UK, and Europe.
CONTACT
How do I contact you if my question isn’t answered here?
You can reach us via email at [email protected], through our Contact Form, or by phone at +44(0)7916 561480.
Where are you based?
Our office is located in central London, but our product collections are available exclusively online. For more information, visit our Contact Us page.
How do I get in touch?
Use our Contact Form, email us at [email protected], or call us at +44(0)7916 561480. You can also subscribe to our emails through your account login page.
PRIVACY POLICY
What is your privacy policy?
We never share your personal information with anyone. If you sign up for our newsletter, you can opt out at any time. For more details, please see our Privacy Policy. If you prefer to stay updated without receiving emails, follow us on social media.
