This document sets out our policies relating to the delivery of our products. It forms part of our Terms of sale and should be read in conjunction with those Terms and our Returns Policy.
1) We use third party delivery companies or couriers, we have no control or influence over the expected or anticipated delivery times and therefore we can offer no guarantees beyond those given or offered by the delivery service. Delays in delivery may be experienced as a result of extreme weather, unscheduled events (including natural disasters and strikes) or any other reason beyond the control of ourselves or the delivery service.
2) Our standard delivery method is Royal Mail 1st Class post and the standard charges are £2.99 per order.
Orders with a value of more than £30 will be delivered free of charge by the standard delivery method.
DPD (guaranteed next working day and Saturday) is available for UK mainland between Monday and Friday on orders placed before 3pm at a cost of £4.99, reduced to £3.99 for orders over £30 for next working day and a flat rate of £5.99 for Saturday delivery.
Royal Mail Special Delivery (guaranteed next working day and Saturday) is available for UK Highlands, Channel Islands and other postcodes unavailable to couriers between Monday and Friday on orders placed before 3pm at a cost of £7.99, reduced to £6.99 for orders over £30.
3) We accept orders from Europe and the rest of the World and they will be dispatched by Royal Mail Airmail at a cost from £3.99 up to £5.99, please see our shipping rate tables on the FAQ page. The time in transit will vary according to the destination. Orders with a value of more than £50 will be delivered free of charge. For some countries only a tracked option will be available at the prices stated below.
Express tracked delivery options are available for all countries. Prices are from just £4.99. We can not offer guarantees on when items will arrive even with the tracked services, estimates will be given when selecting your shipping option at check out.
DHL Express Global is currently only available for US, Australian, and Canadian customers at a cost of £17.99, £29.99 and £23.99 respectively, reduced by £3.00 for orders over £50. This is a fully tracked door to door courier express service with an estimated delivery time of 1-3 working days.
4) A small selection of larger products, such as tattoo aftercare may incur a small additional shipping fee. This is a one off fee per order, not per product up to a maximum of £2.00 depending on the location and delivery service selcted. Please see our shipping rate tables on the FAQ page for a full list of countries and services where this fee applies.
5) If for any reason your items are returned to us undelivered we shall attempt to contact you to establish the reason. The goods can be redelivered but we may ask you to reimburse us the costs.
6) Where an order is damaged, faulty or incomplete you must notify us as soon as is practical and reasonably possible and return the goods in accordance with our Returns Policies. Delaying notification or returning the goods may affect your contractual or statutory rights and obligations.
