At Nicesoul Furniture, we are dedicated to creating superior outdoor furniture that not only enriches your outdoor living environment but is designed to weather the elements for a considerable length of time. Our confidence in the artistry and resilience of our products prompts us to offer a comprehensive warranty. This assurance is our pledge to you, giving you confidence in your purchase. We kindly ask that you spare a moment to familiarize yourself with the terms and conditions of our warranty below.


Limited Warranty Coverage:

Our outdoor furniture is covered by a limited warranty that protects against manufacturing defects and premature wear under normal usage and proper care. This warranty applies to the original purchaser and is non-transferable.

Warranty Duration:

We offer a one-year warranty on all furniture sold on our website.

What the Warranty Covers:

Our warranty covers the repair or replacement of any outdoor furniture piece that demonstrates a manufacturing defect or premature wear under normal use. This includes defects in materials or workmanship, such as cracking, splitting, or warping of wood, rust on metal frames, and unraveling of wicker. For cushions and fabrics, the warranty covers issues like stitching problems and zipper malfunctions.

What the Warranty Does NOT Cover:

While we strive to offer comprehensive coverage, some conditions are not covered under our warranty. These exclusions include:

• Normal Wear and Tear: This warranty does not apply to regular wear and tear resulting from regular use or exposure to the elements.
• Misuse or Abuse: Any damage caused by improper use, negligence, or abuse of the furniture is not covered.
• Unauthorized Repairs or Modifications: If the furniture has been repaired or modified by someone other than our authorized personnel, the warranty becomes void.
• Acts of Nature: We cannot cover damages caused by natural disasters, extreme weather conditions, or other acts of nature.

How to File a Warranty Claim:

If you believe your outdoor furniture is experiencing a covered issue, please follow these steps to initiate a warranty claim:

• Contact Customer Support: Reach out to our customer support team at +1 2342173550 or [email protected] to discuss the issue and provide relevant details.
• Provide Proof of Purchase: To validate your warranty claim, you will need to provide a copy of your original purchase receipt or order confirmation.
• Photographic Evidence: We may ask you to provide clear photographs of the affected area to help us assess the issue efficiently.
• Inspection and Resolution: If deemed necessary, we may arrange for an inspection of the furniture piece. Upon confirmation of a covered defect, we will proceed with repairing or replacing the affected part or item.
• Important Notes:
• Transportation Costs: Any transportation or shipping costs related to warranty claims are the responsibility of the customer.
• Discontinued Products: In the event that a specific furniture model is no longer available, we will offer a comparable replacement from our current product lineup.
• Additional Warranties: Some products might come with additional warranties from their respective manufacturers, and they will be honored separately.