1. What’s the status of my order?
- Most orders ship within 2 business days, not including weekends and holidays. For some items such as custom jerseys or drop ship item, there is additional processing time. New collections or Pre-Order items will have any fulfillment times or delays noted in the product description.
- To track the status of your order you can log into your Ontario Reign Shop account here: http://ontarioreignshop.com/account/login
- You can also contact Customer Service at: http://www.ontarioreignshop.com/pages/contact-us for more information.
2. How do you ship orders?
- Orders are shipped via UPS and The United States Postal Service (USPS).
- All orders within the US will have the ability to track to their destination.
3. How long will it take for my order to arrive?
- See http://ontarioreignshop.com/pages/shipping-delivery for shipping charts and estimated delivery times.
- Please note some items will not ship until a later date. Check product descriptions for more details.
- Pre-Order Items ship 30 days from your date of purchase.
4. Do you ship to US Territories and/or Internationally?
- US Territories: We use USPS to ship to US Territories and all orders to these addresses will ship via Priority Mail regardless of shipping method chosen.
- International Orders: We will fulfill orders to Canada and will ship via UPS. All other international locations are not currently available for us to ship.
*Please note, additional charges may be applied if actual costs exceed original shipping charge. You will be notified via email prior to charge. UPS also may also apply customs and tax fees that will need to be paid directly to them.
5. How do I return an item I bought at OntarioReignStore.com?
*Please note all returns must be sent by mail. We will not process any returns in person.
- Please download and print our Return Form
- Please fill out all the necessary information indicating what kind of return you would like to make.
- NOTE: You have 30 days from receipt of an order to return products purchased at OntarioReignShop.com. For returns, we will issue a full refund for the price of the product, plus any applicable taxes. Original shipping charges will not be refunded unless it is determined that OntarioReignShop.com was at fault.
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Enclose a copy of the packing slip and the return form with your item. (If you do not have a copy of the packing slip please notify Customer Service.
Please send your package addressed to :
OntarioReignShop.com
1032 W 18th St B1, Costa Mesa, CA 92627
- Please send back your product and Return Form via a prepaid, insured, traceable method to ensure a safe and documented delivery.
- Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
7. Can I change or cancel my order?
- Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please contact us for more information.
8. How long will it take for my Return to process?
- Please send all returns via a prepaid, insured, traceable method to ensure a safe and documented delivery. Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed.
9. How do I return a Game-Used/Authentic Item?
- All sales of Ontario Reign Game-Used Merchandise are final. If you feel like the item you have received is incorrect, please contact us.
10. I forgot my log in and/or password, what should I do?
- Please visit the registration page and click the forgotten password link. If you encounter issues with the forgotten password process, please use our contact form.
11. How do I update my password?
- To update your password, go to the My Account page and enter the new password in the "Password" and "Confirm Password" fields and then click the "Update" button that is located below the Billing Address field.
12. I have a coupon code but it is not working, what should I do?
- Please use our contact form and we will be able to assist you.
13. I don’t see a product I want can you help me find it?
- We'd love to! Please use our contact form and we will be happy to assist in finding products, product information, or placing an order for you.
14. Are the Items online the same as the items in the store?
- Our website and our stores offer different products and if you can’t find what you are looking for, please contact us.
15. How do I unsubscribe?
- We're sorry to see you go! To remove yourself from our system please click here.
