Return Policy
1. Merchandise can only be returned if purchased online directly from vectorofficial.com.
2. Merchandise must be returned within 15 days after receiving the product.
3. Merchandise must be returned in new condition with original packaging and tags.
4. Items listed as "Final Sale", "Clearance” cannot be returned for a refund.
5. Shipping charges incurred during checkout are not refundable.
6. Customers will be responsible for any return shipping cost.
(Notice: We have return warehouses in Houston USA, France, and Thailand. Customers from nearby countries can choose the nearest warehouse for returns.)
How can I return my order?
For customers in the USA and Canada, please click here to request a return or exchange.
For customers in other regions, please follow the instructions below:
Please email [email protected] and state the following:
1. Order Number
2. Reasons for Return:
Our customer care team will advise you the rest steps.
When will I receive my refund?
