Shipping & Returns

Payments

What are the payment options available at Dentalexpress.in?

• Debit Card
• Credit Card
• EMI
• Net banking
• Cash on Delivery

What is Cash on Delivery?

Cash on Delivery allows you to pay for your order in cash at the time of delivery. Dentalexpress.in offers Cash on Delivery option for all orders, on most of the delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page.

Why can't I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:
Our courier partners may not support Cash on Delivery option on your delivery address or on that particular products COD option is not available.

Orders

How much time it would take to get me my order?

Normally it takes 5 to 10 days to reach to your doorstep from the date of order placed. (Delivery time may be exceeded depending upon your location).

How orders on dentalexpress.in are delivers to me?

We dispatch your order through reputed logistics partner (Depending upon your location).

How would dentalexpress intimate me when my order is dispatched from its warehouse?

We always keep you informed with the progress of your order. Once your order is shipped from our end, you shall receive an SMS and an Email mentioning the shipping detail such as Courier Company, Docket No etc.

IF YOU RECIEVE AN OPEN OR A TAMPERED PACKAGE AT THE TIME OF DELIVERY, PLEASE DO NOT ACCEPT IT.

There are few things which you need to make sure before returning a product.

• All items to be returned or exchanged must be unused and in their original condition, and should not be broken or tampered with.
• In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.

Return

If unfortunately, you have to cancel an order, please do so within 12 hours of placing the order.

For outright cancellations by you:

-     If you cancel your order before your product has shipped, we will refund the entire amount after deducting the actual cost incurred by us in such arrangements made just before shipment.

If the cancellation is after your product has shipped:

-    If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Refund Policy:

Refunds will be made in the same form that the payment is received within 30 working days from the date of cancellation of order except in cases of disputes which may take its own course.

Cancellation

Can I cancel my order?

Yes, you can but you can do so within 6 hours of placing an order or before we have processed your order by contacting our customer care at ph: +91-9599550803.

When and how would I receive refund of order I have cancelled?

If you had placed order by selecting Cash on delivery option, there is no amount to refund because you haven't paid for that. And if you have placed the order by using Credit/Debit card or Netbanking then we will issue a cash voucher of the same amount to your account with 30 days validity which you can use in your next purchase with us.

SHIPPING

How much time it would take to get me my order?

Normally, we ship your order within 24-48 hours of receiving the order and it takes 5 to 10 days to reach to your doorstep. (Delivery time may be exceeded depends upon your location).In case of any issue related to delivery of order, customer has to report us within 1 month from date of order shipping, no complaint after 1 month will be entertained.

How would Dentalexpress intimate me when my order is dispatched from its warehouse?

We always keep you informed with the progress of your order. Once your order is shipped from our end, you will receive an SMS and an Email mentioning the shipping detail as Courier Company, Docket No etc.