Last Updated: December 1, 2023
At 1689 Cigar Company, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return policy to make your experience with us as smooth as possible.
Return Eligibility:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 5 days of receiving your order. We will arrange for a replacement or provide a refund as appropriate.
- Incorrect Items: In the event that you receive an item different from what you ordered, please notify us within 5 days of receiving the product. We will work with you to correct the order and ensure your satisfaction.
- Change of Mind: If you simply changed your mind about a purchase, you may return the unopened and unused product within 5 days of receiving your order. Please note that the customer is responsible for return shipping costs.
Return Process:
To initiate a return, please follow these steps:
- Contact our customer service team at [customer service email or phone number] to obtain a Return Authorization (RA) number.
- Clearly label the package with the provided RA number.
- Ship the item(s) back to us in their original packaging, including all accessories, within [number] days of receiving the RA number.
Refund Process:
Upon receiving and inspecting the returned item(s), we will process your refund or replacement as follows:
- Refund: If eligible, a refund will be issued to the original payment method within 5 business days.
- Replacement: If applicable, a replacement item will be shipped to you within 5 business days.
Exceptions:
Please note that the following items are not eligible for return:
- Items that have been opened or used unless defective.
- Customized or personalized products.
- Perishable goods.
Contact Information:
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [email protected] or 812-278-4261.
