At TIOSEBON & KONHILL, customer satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to email us in: [email protected] if you have any issues with your order! 

HOW TO REACH US

Contact us by email [email protected] and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

OUR SOLUTIONS:

TIOSEBON & KONHILL's Responsibility:

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when TIOSEBON & KONHILL is responsible for shipping the wrong item/ size.   

Customer's Responsibility: 

1.Incorrect order(size of the item)

If the customer has ordered an incorrect size or product, we can also allow a return. In this case:
(1)For an exchange, the customer will be responsible for the shipping fee to send us back. we will cover shipping fees for sending a replacement shoe.

(2) For the refund, the customer will be responsible for the shipping fee to send us back. and we will deduct a flat Processing Fee of USD 5.00 each pair shoe when we refund money to every client. (If the order has extra freight, the freight will not be refunded)

NOTE: The shoes are only returnable within 7 days of delivery. After we make return agreement, please send a return label within 5 working days. We will not accept returns for more than 5 business days.

2.Unwanted item

If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 7 days of receiving the product for a partial, and we will assessment try to find the suitable solution to you. once we both agree with the refund, in this case,  the customer will be responsible for the shipping fee to send us back and we will deduct a flat Processing Fee of USD 5.00 each pair shoe when we refund money to every client. 

3.Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address). If you want to re-ship, you need to pay an additional 50% of the value of the goods.

4.Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. delayed by a natural disaster).

5.Other exceptional circumstances outside of our control. 

6.You change your mind after the orders reach your country and asking for return.

NOTE: The shoes are only returnable within 7 days of delivery.

ADDITIONAL NOTES ABOUT WARRANTY

We do not accept unpaid express delivery.

All returns must first be approved by our customer service team; please email us first.

All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

NOTE: We do not accept returns used item, also not accept over 60% OFF item. unless a customer received a wrong item or the item was faulty.

COMPENSATION TIME-FRAME

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: Up to 48 hours

Credit card refunds: Between 7-14 business days

Please contact us by [email protected] for further help. We will do our best to help you and reply to all messages within 24 hours.