Products—Purchasing—Trouble Shooting—Trending—Manual

Products:

Do I need a license for riding Ebike?

The requirements for licensing and registration of e-bikes can vary depending on the country and local regulations. It's best to check with your local transportation department or relevant authorities to determine the specific requirements in your area. In some places, e-bikes may not require a license or registration if they meet certain criteria, such as having a maximum speed limit or motor power.

How do I charge my battery?

To charge your e-bike battery, you'll typically need to connect it to a power source using the charger provided with your bike. The charger usually plugs into a standard electrical outlet. Follow the manufacturer's instructions for charging your specific e-bike battery, as charging methods and times can vary.

How to maintain my battery?

To maintain your e-bike battery, there are several important practices to keep in mind:

Read the manufacturer's guidelines: Follow the specific maintenance instructions provided by the e-bike manufacturer to ensure proper care of your battery.

Store your battery correctly: Store your battery in a cool, dry place away from extreme temperatures. Avoid exposing it to direct sunlight or freezing temperatures.

Avoid overcharging and deep discharges: Overcharging or completely discharging your battery can negatively affect its lifespan. Try to keep the battery charge level between 20% and 80%.

Regularly clean your bike and battery: Keep your e-bike and battery clean and free from dirt, dust, and moisture. Use a soft cloth and mild detergent to clean the exterior surfaces. Avoid using high-pressure water or submerging the battery in water.

How to find the Ebike that fits me?

When looking for an e-bike that fits you, consider the following factors:

Frame size: E-bikes come in various frame sizes, so choose one that suits your height and provides a comfortable riding position. Refer to the manufacturer's guidelines or consult with a bike shop to determine the appropriate frame size for your height.

Riding style: Consider the type of riding you'll be doing. Different e-bikes are designed for various purposes, such as commuting, mountain biking, or leisurely rides. Choose a bike that matches your intended riding style.

Motor and battery capacity: Consider the power and range you desire based on your riding needs. Motors and batteries come in different sizes and capacities, so choose one that aligns with your preferences.

How to clean my Ebike?

Remove the battery: Before cleaning, remove the battery from your e-bike to avoid any damage.

Use a soft cloth or sponge: Wipe down the frame, wheels, and other components using a soft cloth or sponge dampened with water and mild detergent. Avoid using abrasive cleaners or solvents that may damage the bike's finish.

Clean the drivetrain: Use a brush or rag to clean the chain, gears, and derailleur. You can use a specific bike degreaser for this purpose.

Dry and lubricate: After cleaning, make sure to dry the bike thoroughly and apply lubricant to the chain and other moving parts as recommended by the manufacturer.

What should I know before I riding?

Before riding your e-bike, it's essential to know and follow these guidelines:

1.Familiarize yourself with local laws: Understand the regulations and laws regarding e-bikes in your area. Follow traffic rules, bike lanes, and any specific e-bike regulations.

2.Wear appropriate safety gear: Always wear a properly fitting helmet and consider wearing additional protective gear such as knee and elbow pads.

3.Learn the controls: Take the time to understand the controls on your e-bike, including the throttle, pedal assist modes, and any other features specific to your model.

4.Start slowly and practice: If you're new to e-bikes, start with short rides in a safe and controlled environment to get used to the bike's handling and power.

How long do electric bike batteries last?

The lifespan of an electric bike battery can vary depending on several factors, such as usage, maintenance, and battery quality. On average, a well-maintained e-bike battery can last between 3 to 5 years or around 500 to 1,000 charging cycles. However, with proper care and usage, some batteries can last even longer.

What accessories come with Ebike?

The accessories that come with an e-bike can vary depending on the manufacturer and model. Common accessories that may be included or available as add-ons are lights, fenders, racks, bells, mirrors, and bike locks. Some e-bikes may also come with a charger, tool kit, or display unit to monitor battery level and assist modes.

Does my height fit the Vetanya bike?

To determine if your height fits the Vetanya bike, you'll need to refer to the manufacturer's guidelines or contact the manufacturer directly. They can provide specific information about the recommended frame size and fit based on your height.

Purchasing

How long until I receive my bike?

Typically, it takes around 3-5 days. You can check the logistics information on our website at any time. If you have any questions, feel free to contact our customer service or the logistics company directly.

What area is included in free shipping?

-Free shipping for bicycles to the 48 contiguous United States (excluding Hawaii, Alaska, Guam, Puerto Rico, or other U.S. territories) and Canada.

- Free shipping for accessories on orders over $69. (excluding Hawaii, Alaska, Guam, Puerto Rico, or other U.S. territories) and Canada.

- All shipments require a signature for delivery, so you can rest assured that your package will be delivered safely and not lost in transit.

Tax?

We do not collect sales tax from our customer.

Will my Ebike assembled when it arrives?

For easier transportation, we do not provide assembly services. However, we do offer detailed assembly instructions. If you still have any questions or need assistance, you can consult our customer service. We will provide you with detailed answers.

Tracking information

When you complete the payment, you can check the logistics information on our official website. Additionally, we will send you an email to keep you updated on the shipping status.

Can I stack the two discounts repeatedly?

Each product can only be used with one discount code, including discounted products. It is not possible to stack multiple discount codes.