Return & Refund Policy Guidelines
At Vetanya, we are committed to your complete satisfaction with your purchase of a bicycle or accessories from us. We offer a return and refund policy that allows you to return the product within 14 days of receiving(and the first 10 miles of riding). it if you are not happy with your purchase. To initiate a return, please submit a return request to [email protected] and wait for approval before returning the product. Please note that returns will need to be sent to the following address: 13400 Nelson Ave, City of Industry, CA 91746. Please note that the product must be unused, undamaged, and in its original packaging to be eligible for a return.
Shipping Policy:
Our bicycles typically ship on the next business day. If the bicycle has already shipped, any shipping changes will incur a $250.00 restocking fee. Please note that we do not cover the cost of return shipping.
Non-refundable Items:
Non-refundable items include replacement parts, all accessories, special orders, used items (except for extreme cases of breakage/failure), gift cards, and freebie orders.
Return Process:
Once the product has been received and inspected at our warehouse, we will process the refund within 2 days. To initiate a return, please submit a return request and wait for approval before returning the product. Please note that the product must be unused, undamaged, and in its original packaging to be eligible for a return.
Refunds:
If you have not received your refund within 2 days, please contact your bank for more information. Please note that some refunds may take longer to process than others.
If the return is caused you, you should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
