Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy does not apply to all purchases on our catalog. Some suppliers do not accept returns. If you want the policy on a specific product, please get in touch with [email protected] or (256) 633-6553.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] or call 256-633-6533.
If your return is accepted, we’ll send instructions on how to initiate the return. The buyer will pay all return shipping costs and restocking fees may apply.
Cancellations
We have the best cancellation policy online - cancel before the items ship for a full refund (exceptions apply - this does not apply to custom orders) You must cancel before the item ships from the warehouse if you want to cancel your order and get a refund. Once the item ships from the warehouse, you will not be eligible for this policy.
Where We Ship
We ship to all lower 48 states (contiguous United States) for free. If you're interested in a product and outside the lower 48 please contact [email protected]. In some cases we may be able to get you the product you want with an additional shipping charge. Always be sure to contact [email protected] or call 256-633-6533 when placing an order outside the lower 48.
Shipping Time
It’s our goal to get your purchase to you as soon as possible. We provide estimated shipping times, but these are just estimations and are not guaranteed. Many things out of our control could impact the shipping time, such as supply chain issues. As soon as your order is placed, we will reach out to the supplier to ensure the product is available for immediate shipment (this does not apply to custom orders). If it is not, we will reach out to you with an arrival estimate to see if you want to proceed with the order. If not, we will cancel the order and give you a full refund immediately.
If the product is in stock (and not a custom order), it will ship within 2-5 days of your order. Tracking information will be sent within 24 hours of your product leaving the warehouse; if you do not receive the tracking information or have any questions, contact [email protected] or 256-633-6533.
Shipping Information
All shipping information, besides the shipment price, is subject to change. With the current nature of logistics, our suppliers can only sometimes provide us with accurate information. We will be sharing any information they share with us about the shipment, but it is subject to change. For example, if a supplier tells us a package will include all products in one shipment, and when it comes time for shipment, parts of the package are shipped separately - that is out of our control. We will do our very best to provide you with up-to-date and accurate information - any information we are given, we will let you know as soon as possible.
Service Center Information
You may have to set up a time for the product to be delivered to your household due to the heavy nature of the products. If the product is delayed in shipping because you have not set up a delivery time with the service center, that is not on The Trade Table.
We do not control the service centers that the products are shipped to, we will relay all information we are given, but we do not have the power to force the service centers (shipping centers) to do anything.
Warranty
Most of the items on our catalog have warranty periods, but it varies from brand to brand and product to product. In most cases, you must submit your warranty within 30 days for it to apply. It is not our responsibility to submit your warranties. If you have questions about a product's warranties, reach out to [email protected] or call 256-633-6533.
Installations
It is highly recommended that you hire a professional for anything you purchase from The Trade Table that requires installation - we recommend using [email protected] for installation company recommendations. The Trade Table is not responsible for assisting with installs, helping with installs, or anything install related. Once the package has been shipped and arrived to the customer’s destination with no damages, etc, it is on the customer to handle the installation process. The Trade Table will not pay for a customers installation and is not responsible for putting products together.
Contact [email protected] or 256-633-6533 if you have any questions about how a product is comes to its final destination.
Damages
If you receive a damaged purchase, you must submit the damages within 24 hours of receiving the purchase to [email protected] or call 256-633-6533. Any submissions past 24 hours will not be accepted.
Shopping with The Trade Table
By shopping with The Trade Table, you agree to the following:
- Any damaged purchases must be sent to [email protected] within 24 hours.
- You are responsible for the costs of shipping in cases of returns or exchanges.
- The product must be returned unused and unopened - if identified as such by the supplier, you will be charged restocking fees that vary from product to product.
- Once the product ships, you are responsible for any shipping fees; cancellation must be before shipment.
- Provide price-match evidence before purchasing. Any price-match evidence sent after purchase cannot be guaranteed.
- Any shipping estimates provided are not guaranteed, and any variance from the estimated time is out of the control of The Trade Table.
- You agree to not issue a chargeback for shipment delays or anything else that is out of the control of The Trade Table. You are bonded not to give fraudulent chargebacks and will be charged with criminal charges if you do.
Chargebacks
Any fraudulent chargebacks will be handled seriously and result in you being criminally liable for theft. We will go to the full extent of the law to protect our company and ensure you are charged. If you have an issue with your purchase you must contact [email protected] to handle it. DO NOT issue chargebacks. Do not be a bad person. We are trying to provide a service to our customers and cannot do that if people are issuing fraudulent chargebacks.
