Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy does not apply to all purchases on our catalog. Some suppliers do not accept returns. If you want the policy on a specific product, please get in touch with [email protected].
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected].
If your return is accepted, we’ll send instructions on how to initiate the return. The buyer will pay all return shipping costs and restocking fees may apply.
Cancellations
We have the best cancellation policy online - cancel before the items ship for a full refund (exceptions apply). You must cancel before the item ships from the warehouse if you want to cancel your order and get a refund. Once the item ships from the warehouse, you will not be eligible for this policy.
Where We Ship
We ship to all lower 48 states (contiguous United States) for free. If you're interested in a product and outside the lower 48 please contact [email protected]. In some cases we may be able to get you the product you want with an additional shipping charge. Always be sure to contact [email protected] when placing an order outside the lower 48.
Shipping Time
It’s our goal to get your purchase to you as soon as possible. We provide estimated shipping times, but these are just estimations and are not guaranteed. Many things out of our control could impact the shipping time, such as supply chain issues. As soon as your order is placed, we will reach out to the supplier to ensure the product is available for immediate shipment (this does not apply to custom orders). If it is not, we will reach out to you with an arrival estimate to see if you want to proceed with the order. If not, we will cancel the order and give you a full refund immediately.
If the product is in stock (and not a custom order), it will ship within 2-5 days of your order. Tracking information will be sent within 24 hours of your product leaving the warehouse; if you do not receive the tracking information or have any questions, contact [email protected].
Price Match
The Trade Table wants to offer you the best prices online.
If you find a lower price of the same product, we will beat their price by $50 (because every dollar counts right) for products over $2000 (this does not apply to all products in the store).
For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase.
Limitations to the Price Match Policy:
- The price must come from an online store (it cannot have a physical location)
- The price cannot be from an auction or discounter website (ex: eBay)
- You cannot apply discounts when we beat a price
- The price has to come from an Authorized Dealer of the brand
- Black Friday and other promotions prices do not apply
- You must submit the price match before purchasing
- The price match does not include sales tax if you're purchasing from Alabama
- We cannot guarantee price match submissions after purchasing the order because of MAP violations, different margins, etc. In some cases, price match would put us at a loss which is why we need to know before submitting the order to our supplier
- Always check with our customer service team if you have any questions; some brands make it impossible to offer this policy
Warranty
Most of the items on our catalog have warranty periods, but it varies from brand to brand and product to product. In most cases, you must submit your warranty within 30 days for it to apply. It is not our responsibility to submit your warranties. If you have questions about a product's warranties, reach out to [email protected].
Installations
It is highly recommended that you hire a professional for anything you purchase from The Trade Table that requires installation - we recommend using [email protected] for installation company recommendations. The Trade Table is not responsible for assisting with installs, helping with installs, or anything install related. Once the package has been shipped and arrived to the customer’s destination with no damages, etc, it is on the customer to handle the installation process. The Trade Table will not pay for a customers installation and is not responsible for putting products together.
Contact [email protected] if you have any questions about how a product is comes to its final destination.
Damages
If you receive a damaged purchase, you must submit the damages within 24 hours of receiving the purchase to [email protected]. Any submissions past 24 hours will not be accepted.
Shopping with The Trade Table
By shopping with The Trade Table, you agree to the following:
- Any damaged purchases must be sent to [email protected] within 24 hours.
- You are responsible for the costs of shipping in cases of returns or exchanges.
- The product must be returned unused and unopened - if identified as such by the supplier, you will be charged restocking fees that vary from product to product.
- Once the product ships, you are responsible for any shipping fees; cancellation must be before shipment.
- Provide price-match evidence before purchasing. Any price-match evidence sent after purchase cannot be guaranteed.
- Any shipping estimates provided are not guaranteed, and any variance from the estimated time is out of the control of The Trade Table.
- You agree to not issue a chargeback for shipment delays or anything else that is out of the control of The Trade Table. You are bonded not to give fraudulent chargebacks and will be charged with criminal charges if you do.
Chargebacks
Any fraudulent chargebacks will be handled seriously and result in you being criminally liable for theft. We will go to the full extent of the law to protect our company and ensure you are charged. If you have an issue with your purchase you must contact [email protected] to handle it. DO NOT issue chargebacks. Do not be a bad person. We are trying to provide a service to our customers and cannot do that if people are issuing fraudulent chargebacks.
Clearsale
To protect The Trade Table from chargebacks, we use ClearSale. ClearSale is a fraud solution software to stop fraud, sell more & create better customer experiences. The process for an order to be approved or denied by Clearsale for chargeback protection (ClearSale provides the protection) takes less than 24 hours after an order. Once approved, we will begin getting your order to you!
Order Pricing Errors and Cancellations
Errors like incorrect product prices can happen sometimes. We have a huge collection of over 3000 online products, and it's hard to always keep the exact price right for every item because prices change a lot, typing errors can occur, and other things can influence it.
This is the reason why, on certain occasions, we must proceed with canceling orders. We are not obliged to fulfill orders or honor the pricing for items with incorrect prices.
As per our procedure, we do not IMMEDIATELY CAPTURE PAYMENTS. Please be informed that in the event of order cancellation, you will always receive a full refund, and we are committed to keeping you informed every step of the way.
Capturing Payment
After selecting the items you want, you proceed to the checkout. You provide payment details, such as email address, credit card information, billing address, etc. This information is sent to a secure payment system that checks with your bank or payment provider to ensure you have enough funds or credit available for the purchase. Once your bank approves the transaction, the Payment is authorized, and the necessary amount will be on hold/reserved.
When we see transactions in our system, WE DON'T CAPTURE THE PAYMENT immediately. This implies that the designated amount will be retained in a pending state, held in reserve until we initiate the payment capture process. We'll go through the initial steps, such as using ClearSale (our Fraud Protection Partner), checking if the product is available, and ensuring the product has the right price.
Once all preparations are in place and your order is set for shipping, at this point, WE CAPTURE THE PAYMENT. This means the designated amount is now moved from your account to ours, finalizing the financial transaction. Both of us will get confirmation that the payment has been successfully completed. Capturing the Payment is our final step to ensure a successful transaction.
In any situation, such as products being out of stock, items being discontinued, margin issues, or products having incorrect prices, we will cancel the order and let you know promptly. Just to reiterate that, we don't immediately CAPTURE YOUR PAYMENT. Consequently, if we do cancel the order, you will receive a full refund since the payment wasn't captured in the first place.
