Introduction to our Privacy Policy
This web site is subject to the National Privacy Principles under the Australian Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act 2000). This privacy policy applies to www.caravansparesandrepairs.com.au owned and operated by Caravan Repair Centre – Lake Macquarie Pty Ltd. This Privacy policy explains in general terms how “Cardiff Caravan Centre”, “We”, “Us” or “Our” protects the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us when registering with us on our Web site www.caravansparesandrepairs.com.au. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
What Information Do We Collect?
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, when you wish to purchase a product from this website we may collect details such as your name, address, delivery address, telephone numbers, gender and other information relevant to your purchase.
As we are required by law to obtain your consent to the collection of “sensitive information”, we will assume that you have given consent to the collection of all information you have provided to us for use in accordance with this Statement, unless you tell us otherwise.
Third Party E-Commerce Solutions Provider
Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system and collect your billing information directly from you to process your order. This company does not use this information for any other purpose.
Third Party Review Capture
We use a third party company to handle our product reviews to ensure that reviews are un-edited and unbiased by us. You will receive an email from the third party usually 5 days after your order is completed or delivered. They will only send ONE email to ask for your review. The only other instance you may receive an email from the third party is if we respond to your review or comment. This company does not use your information for any other purpose.
How We Collect Information
We may collect personal information about you when you visit our website, when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), or when you have contact with us in person. We will not collect any personal information without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through this website.
How We Use Your Personal Information
We generally collect your personal information for the following purposes:
To facilitate your access to our website, products and services
To deliver products you have ordered from us
To conduct marketing activities
To provide you with information about our products and services
To seek your opinion on our products, services, marketing and website.
To send you newsletters
Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to develop a profile of who is using our service and what their interests are. This assists us in offering products to suit the needs of the users of this website.
Disclosure of Personal Information to Third Parties
We will share your personal information with third parties only in the ways that are described in this privacy policy.
We may disclose your personal information to third parties for which the information was collected, or for related purposes. For example to complete a transaction on your behalf or provide you with a product that you purchased. We engage third party contractors to perform services for us which involve the contractor handling personal information we hold. For example, we currently engage third party contractors to:
Deliver products purchased from this website
Provide electronic funds transfer services, credit card account processing and related services
In these situations, the third party contractor is strictly prohibited from using any personal information about you outside of the specific purpose for which we have supplied it.
In certain situations we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We may also disclose your personal information to various law enforcement agencies and governments around the world for security, to comply with a subpoena or other legal process, customs and immigration purposes. Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate any suspected unlawful activity.
If Caravan Spares and Repairs is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Access & Correction of Information About You
We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purposes of correcting or updating that information. We may recover from you our reasonable cost of supplying you with access to this information. Your request to provide access to this information will be dealt with within in a reasonable time. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.
Keeping Your Personal Information Up To Date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
Choice/Opt-Out
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletters or marketing emails by filling in the form, contacting us at [email protected] or clicking an unsubscribe link that is included in each email.
Tracking Technologies
Cardiff Caravan Centre and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.
Behavioral Targeting / Re-Targeting
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites to provide you advertising based upon your browsing activities and interests.
Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.
Live Chat
We may use a live chat feature to assist you with customer services. If our chat feature is offline we will collect your name and email address so that we may reply to your request. We will email you a full live chat history at end of live chat service.
Social Media Widgets
Our Web site includes Social Media Features, such as the Facebook Like button, Google Plus, or Widgets, such as the Share this button or interactive mini-programs that may run on our site from time to time. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
Surveys or Contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as post code).
Security of Your Personal Information
We will securely hold your personal information and we will not trade, rent or sell it.
We will take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
The security of your personal information is important to us. When you enter sensitive information on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at [email protected]
We take all necessary measures to ensure the security of hard-copy information.
Once your transaction is finalised, both the electronic and hard-copy information are securely archived. After a period of 7 years, both the electronic and hard-copy information will be destroyed.
Data Retention
If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected]. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes to This Privacy policy
We may amend this Privacy policy as our business requirements or the law changes. Any changes to this Privacy policy will be updated on www.caravansparesandrepairs.com.au, so please visit this page periodically to ensure that you have our most current privacy policy.
If we make any material changes we will notify by means of a notice on this Site prior to the change becoming effective
SMS Marketing Service
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Resolving Your Concerns
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.
Email: [email protected]
Phone: (02) 4954 9996
Post: The Privacy Officer, 61 Pacific Highway, Bennetts Green, NSW, 2290.
