If we make an error we will fix it and pay all costs. This includes if we send you the wrong product, or if we have an incorrect photo or product description on our website. We will send you the correct product or refund your money. We will also reimburse you for the freight charges. If an item is delivered faulty or damaged you may elect to have it replaced or refunded. Please notify us within 30 days of delivery.
2. Warranty Issues.
Warranty applies to most items. The period or warranty is mostly shown on each item, however as a general rule it is 12 months for appliances and 3 months for spare parts from the date of purchase. If you have a warranty problem in this period please contact us at [email protected]. You are responsible for the return of the item to us. We will pay to return the item to you.
Exceptions:
– Impractical to return items (e.g. installed refrigerator) may have warranty fixed on site by an authorised service agent.
– Free return postage to customer is limited to 3 months for spare/replacement parts or 12 months in all other instances.
– If no manufacturing fault is found, then you will need to pay the freight to have the item returned to you.
3. Change of Mind.
We will accept Change of Mind returns within 30 days of purchase as long as the product is in original condition and with any special packaging (may have been opened). Upon return you will receive a store credit for 100% of the products price.
Exceptions:
– Clearance item sales are final (items marked clearance or significantly discounted from RRP).
– Sanitation products that have been opened or installed.
– Electronic components, unless in original sealed packaging.
– Items that are sold by the metre.
– Items that were not held in stock and were specially ordered for you.
– Items that have been installed, modified or used.
– If free freight was included in a products price, then the true freight cost will be deducted from refund.
– Restocking fees may be applied for damaged packaging, inspection and testing of appliances or items with multiple components.
4. Special Orders
Please note that refunds are not available for deposits placed on special orders.
Special orders involve custom or unique items that are specifically tailored to your caravan's specifications and are not part of our regular inventory. These orders often require us to make special arrangements with our suppliers or manufacturers, and as a result, we are unable to offer refunds for deposits made on such orders.
We kindly request that you carefully consider your purchase and caravan's specifications before placing a deposit for a special order.
If you have any questions or concerns regarding special orders or their deposit policies, please feel free to reach out to our customer support team, who will be happy to assist you. We appreciate your understanding and cooperation in this matter.
5. Returns Procedure.
To initiate a return please contact us at [email protected] with your order number and reason for return. We will issue a Return Authorisations within 2 business days. If the item is eligible for a free return we will also issue you with Reply Paid details.
If there are any other problems, please contact us in the first instance. It is our aim to make every online purchase an easy and pleasant experience.
