How to initiate an exchange ?
Step 1: Initiate Exchange
- Send us an email at [[email protected]] indicating that you're returning items for exchange and specify the items you wish to exchange them for.
- Provide images, codes, and sizes of the items you want to exchange for accuracy.
- In the subject line, include "Exchange Order #0000" to facilitate quick processing.
- Send the items to Shop 130, Instyle Beauty, N1 City mall, Goodwood, Cape Town
Step 2: Return Items
- Once your exchange request is confirmed, send the items you wish to exchange to our address provided in the email response.
- Ensure that the items are in their original condition, unworn, and with all tags attached.
- Add your order number inside the package.
Step 3: Exchange Fee
- An exchange fee of R60 applies for each exchange transaction.
- You will receive a link for payment of the exchange fee in the email response confirming your exchange request.
- The R60 is to send the items back to you and not for collection. We do not collect any exchanges or returns.
Step 4: Quick Processing
- Pay the exchange fee promptly through the provided link to expedite the exchange process. Pay in the link provided https://pay.yoco.com/xd21 for the delivery and send POP.
- Your exchange will be processed as soon as the payment is confirmed.
Step 5: Receive New Items
- Once we receive the returned items and confirm the payment of the exchange fee, we will dispatch the new items to you promptly.
Customer Responsibility: It is the customer's responsibility to ensure that the return package is securely packaged and adequately insured and that the requested details are inside.
- - Bank details, incase the exchange items are not available
- - Order number
- - Items you want to exchange for
- - POP of exchange fee, either printed or sent via email.
Policy Updates: Our exchange policy may be subject to change without prior notice. Please refer to our website for the most up-to-date information.
Store Credit: In some cases, store credit may be offered instead of a refund or exchange.
Exchange Limits: Exchanges are subject to availability. If the requested item is not available, alternative arrangements will be made.
