General

These general conditions apply to all services, works and repairs carried out by Billy. Any request for a service is subject to the customer's acceptance of these General Conditions and/or (often verbal) any repair agreement, estimated costs or the works receipt following the assumption of responsibility for any work carried out by Billy, or has a document listing the type of work to be performed on the date of support by Billy. Each of the parties accepts that an electronic system will be used for placing, receiving and proof of the Order and waives any right to oppose the other party, in particular in the event of a dispute, given that the information concerned has been obtained and / or stored under electronic form and without signature.

Quotes

The Customer is able to obtain a free estimated quote, in person or by telephone, for the services to be performed on their vehicle. Billy will not be bound by this quote in the event of any error or omission, in particular by the customer on the characteristics or condition of said vehicle.

Prices & Tariffs

Unless otherwise agreed upon, the prices are fixed as per the Billy tariffs which are applicable on the commencement date of the work to be performed. If it happens that during the work being carried out that any additional services are necessary, Billy will inform the Client prior to such work being undertaken. The same will apply if the agreed work time has to be rescheduled because it is discovered the vehicle has any additional (non factory) fitted features. The Products and Services are payable in cash, upon delivery of the Products or when the Customer collects the vehicle. The Customer may only take back their vehicle after full payment of all sums owed to Billy in principal and accessories, subject, in particular, to the provisions of Article 2 of these General Conditions. Any non-payment at the time of the return will automatically result, without prior notice and without prejudice to any damages, in the non-delivery of the return scooter, until full payment of the invoice is received.

Conditions of Execution

Billy reserves the right to refuse the carry out such works of any Service if it cannot be performed in accordance with standard work practices. Billy declines all responsibility in the event of any loss, damage or theft of objects found upon the scooter, excluding all equipment and accessories fixed to the vehicle.

Complaints

It is the Customer's sole responsibility to check the conformity of the work carried out on their vehicle before leaving the workshop. Complaints relating to any apparent faults later found will no longer be admissible after the vehicle has left the premises Any complaints relating to a Service or any Product must be made to direct to Billy by email, at the following address: billy.be/pages/contact

Risks & Recovery

The transfer of risk occurs when the scooter is handed over. Unless otherwise agreed, the scooter must be collected within 5 days of the fulfilment of the work done and within the normal working hours of the Billy Store. Failure to do so will result in late penalty storage costs of up to € 5 per day . The transfer of risk is then deemed to have occurred at the closing time on the agreed day of the Billy store. Billy will not incur any liability in the event of theft or any damage suffered in this instance.

Guarantee & Responsibilities

Under penalty of inadmissibility, the execution of repair guarantee requires the presentation of the invoice or the receipt of works carried out for the vehicle. In accordance with the provisions of Articles L.211-4 et seq. Of the Consumer Code and 1641 et seq. Of the Civil Code, Billy guarantees, for its consumer customers, the non-compliance and hidden defects of the Products sold. In all cases where the guarantee is called upon, as well as in the event of unavailability of such Product necessary for the performance of the Service, the Billy guarantee will be limited to the sole reimbursement of the Service initially performed. In the event of any damage resulting from Billy's work carried out, compensation for the damage suffered by the Customer will be limited to the replacement of such products damaged - taking account of obsolescence - due to the defective Service.