Order Processing Time
- All orders are processed and shipped within 1-2 business days (excluding weekends and holidays).
- Order processing time refers to the time it takes for us to prepare your order for shipping after we receive it.
Shipping Charges
- We offer various shipping options, and charges are calculated based on the selected shipping method, destination, and order weight.
- Free standard shipping is available for orders over a certain amount.
Estimated Delivery Time
- United States: 5-9 business days
- Europe, Australia, and Canada: 7-12 business days
- Other countries: Delivery times may vary; please contact us for more information.
International Shipping
- International orders may incur customs duties and taxes, which are the responsibility of the recipient.
Order Tracking
- Once your order is shipped, we will provide a tracking number via email, allowing you to track the status of your shipment in real-time.
Lost or Delayed Orders
- If your order has not arrived within the estimated delivery time, please contact our customer service team, and we will assist you in locating your order.
- Please note that delivery times may be extended due to adverse weather conditions, holidays, or other unforeseen circumstances.
Incorrect Address
- Please ensure that the shipping address provided is correct. If an order cannot be delivered due to an incorrect address, the cost of reshipping will be the customer's responsibility.
Returns and Exchanges
- For returns or exchanges, please refer to our Return Policy page for detailed information.
Contact Us
- If you have any questions about our shipping policy, please contact us at:
- Email: [email protected]
Thank you for your support and understanding!
Contact immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement, and it will not always be possible to make changes to the shipping address and/or cancel the order.
