Returns and Exchanges
We want you to love your Noosa Longboards garments, so if you’re not happy with your purchase we are happy to now offer refunds on all full-priced purchases and store credits on sale styles, subject to some limited exclusions. Please note that all surfboard sales are final, and we do not offer returns or exchanges for these items.
To submit a return please email [email protected] with your name, order number, the item/s you wish to return and reason for return. All return details will be provided via email within 2 business days. Please note that any shipping costs incurred for returning items to Noosa Longboards for a refund or store credit is solely at the customers own expense.
Guidelines
Please note that all returned items must be unworn, unused and unwashed with all original tags attached (unless faulty). All returned items will be reviewed and can be rejected at Noosa Longboard’s discretion and returned to the customer. If you wish to return swimwear, the tags and protective hygiene strip must remain in place. Swimwear items that are missing the protective hygiene strip or show signs of wear will not be accepted.
The shipping costs incurred for returning item/s to Noosa Longbboards for credit or refund is at the customers own expense.
Any item deemed faulty can be returned for a full refund and Noosa Longboards will cover the cost of return shipping. If you believe your item is faulty please email [email protected] with your name, order number and images of the fault for review.
Refunds
Noosa Longboards offers refunds on all full price items (excluding surfboards) when returned within 30 days of purchase date. Alternatively, we offer a store credit to the value of the returned full price item/s, excluding shipping costs. Credit notes will be sent via email once your return has been processed and will then be available to use immediately through our online store.
Sale items
Sale items can be returned for a store credit within 30 days of purchase date. Please note we do not offer refunds on sale items unless deemed faulty. Credit notes will be sent via email once your return has been processed and will then be available to use immediately through our online store.
Gift Cards
Gift Cards and Online Store Credits may not be returned and are valid for 3 years from the date of issue. All Gift Vouchers and Online Store Credits purchased through our website can only be redeemed through our Online Store.
