SHIPPING

All products are shipped as described on the Shipping page of the Website. The shipping transit times listed are estimates and are not guaranteed times.

We will make every reasonable effort to meet the order processing and dispatch times listed on the website, but in no cases will we be held liable to you if we are unable to meet the exact time frame.

We may need to make deliveries in multiple shipments depending on availability of items.

Once your order is delivered to the applicable carrier company the title and risk of loss transfer to the customer. The customer will be responsible for all shipping and related charges in the event, but not limited to, a shipment being refused or delivery failure due to absence of the receiver, errors in information provided or failure to pay foreign import duties or taxes.

DELAYS

kiko+ & gg* is not responsible for delivery delays caused by carrier mistakes or disruptions including, but not limited to strikes or weather.

DAMAGE

Upon arrival the Customer must check the condition of any kiko+ & gg* delivery in the presence of the delivery person and note any visible damage to the parcel on the delivery slip.

Without noting such points, the product is considered to be accepted by the Customer and cannot be the subject of any dispute concerning its delivery or condition.

The Customer must notify kiko+ & gg* of any damaged parcels, or damaged or missing products by email [email protected] within 3 business days so that we can attempt to resolve the dispute in a reasonable time.

LOST

kiko+ & gg* will make every effort possible to notify the customer about the tracking numbers for their parcels. Occasionally, we have been informed that these emails are not received.

This may be due to spam filters and/or system errors. We cannot be held responsible for this.

Once the shipment has left our warehouse facilities, customers are responsible for contacting the postal service to track their orders, arrange redelivery or locate the missing parcels.

If the Customer suspects that a processed and shipped parcel has been lost they should contact kiko+ & gg* Customer Service via our contact form within 12 days following the receipt of the shipping confirmation email. 

kiko+ & gg* will replace lost parcels if availability permits or refund the amount paid for the products if the carrier determines the parcel lost or misplaced or if the carrier determines the parcel undelivered.

If the carrier determines the parcel has been delivered, but the Customer deems the parcel to not be received. Then the Customer is responsible for filing for a lost parcel claim with the said Carrier and NOT with kiko+ & gg*.

Parcels shipped requiring a signature on arrival are not eligible for replacement or refund if the shipping carrier records them as delivered to the address given and signed for upon delivery.