DO YOU HAVE X READY? CAN I PICK UP MY ORDER TODAY?
We do not offer same day pickup for online orders. If you place an order through our website please DO NOT expect to pick it up until you receive a pick-up notification email. This normally takes 1-3 days. If your order is time-sensitive, please give us a call during our regular customer support hours or drop by during our store hours.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE READY FOR PICKUP?
This typically takes 1-3 business days. You will receive a pickup notification email as soon as the order is ready for you.
HOW LONG WILL WILL MY ORDER BE HELD AFTER IT'S READY FOR PICKUP?
Upon receiving a notification email confirming the readiness of your order for pickup, please note that we will hold your order for 14 calendar days. Orders that remain uncollected after this period will be considered abandoned, and the items will be donated. It is the customer's responsibility to ensure the timely pickup of their order or to inform our team of any possible delays.
Should you wish to pick up your order after the 14-day window, kindly contact us at [email protected], including your order number in the email. This will enable us to make suitable arrangements for your order pickup.
WHAT DO I NEED TO BRING TO PICK UP MY ORDER?
Please bring both your order number and a piece of photo ID. We may decline to release an order if you do not have valid ID with you.
MY PREFERRED NAME IS DIFFERENT FROM THE NAME SHOWN ON MY ID. WHAT SHOULD I DO?
Please make sure you provide the exact name shown on your ID when placing your order. If you have a different preferred name, you can include that as well, but please make sure that the name on your ID appears somewhere in the information you enter. If it makes things easier, you may include this information in the notes section instead of the name field.
CAN SOMEONE ELSE PICK UP MY ORDER FOR ME?
Yes. You can provide their name in the notes section during checkout, or email [email protected] with their name and your order number. We will not be able to release an order to someone without proper authorization.
Please DO NOT give your ID to the person picking up the order. They will need to provide their own ID.
I'M TRYING TO CHECK OUT BUT I DON'T SEE AN OPTION FOR IN-STORE PICKUP!
During the checkout process, you will be prompted to enter your shipping address. Don't worry, you will still be able to select the pickup option during the next step. You can go ahead and enter your home address in these fields and then continue on to the next screen.
IMPORTANT NOTE REGARDING HIGH VALUE ORDERS
If the value of your order is around $500 or more, you will need to present the credit card used for the purchase in addition to your ID in order to pick up. The name and address on your credit card must match the information on your ID, and both must match the information provided on the order. If this is your first purchase with us and your order exceeds $500 we may refund the purchase at the time of pickup and ask for you to pay in person as an additional security measure.
RETURNS AND EXCHANGES ON IN-STORE PICK-UPS
We will gladly accept exchanges on undamaged, unused products with all original packaging and returned to our store within 14 days of purchase.
Products must be accompanied by proof of purchase and can be exchanged for anything in the store or returned for store credit.
If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds on cash or card purchases.
We do not accept any returns or exchanges on used products. All sale-items are final.
AS IS
Products being sold in AS IN conditions are final sale and not eligible for returns, refunds or exchanges.
Holiday Sale Items
Products being sold as part of any holiday sale such as Black Friday, Boxing Day etc. are final sale and not eligible for returns, refunds or exchanges.
