You can contact our team on a variety of methods that best suite your preferences. Please review the sections below and their specifications to determine which avenue best meets your needs!
Live Chat:
- Our live chat is operational from 10AM to 6PM EST Monday through Friday
- Great for checking stock on products!
- Easy for checking order statuses and expected ship dates.
- You can reach out to our live chat operators by clicking the "chat" button on the bottom right hand side of your screen!
Email:
- Our customer support team is available to handle email requests from 10AM to 6PM Monday through Friday!
- Email is the best way to communicate with our team for issues relating to returns, accounting or other order related issues!
- Our team is usually able to respond to all inquires within 24 hours.
- You can reach out to our support team by filling out the contact box below or by emailing us directly at [email protected]
Phone:
- Our customer support team is available to handle phone requests from 10AM to 6PM Monday through Friday!
- Phone calls are a quick way to handle straight forward requests that are of the most time sensitive nature.
- Our team may request that due to the nature of your request or the severity of the situation that the call be adjusted to an email so we have a proper written record should we need to involved a third party. For example should you be experiencing a technical issue which requires input from the manufacturer, we would recommend adjusting our contact method to email to ensure we provide the most rapid resolution possible.
- You can reach out to us via phone at +1-860-291-0015.
Retail Store:
- Our retail store is located at 9 Old Windsor Road Unit B, Bloomfield, CT 06002.
- Our retail store is open from 10AM to 6PM Monday through Friday, we are NOT open Saturday or Sundays
- Our retail store is open for all members of the public to come in and look at our wide selection of products.
- Due to the nature of our inventory management some products may not be available at the retail store. If you are a looking to pick up something specific from our retail store we recommend reaching out to our customer support team via phone at +1-860-291-0015 or via email at [email protected] to first confirm it is available.
- Subimods offers a unique in store financing program by ACIMA®, customers of the retail store are encouraged to take advantage of these in store specific programs!
- Our CT location also accepts returns for online orders, if you are local to our Bloomfield, CT location and would like to drop your return
