B SHOCKED ELECTRICAL GOODS RETURN POLICY
Dear Valued Customer,
At B SHOCKED Electrical, we are committed to providing exceptional service and quality products. Our Goods Return Policy is designed to ensure a smooth process should you need to return any items.
Return Conditions:
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Eligibility for Return:
- Faulty goods.
- Goods under warranty with proof of warranty period.
- Incorrectly supplied goods.
- Return requests received within 7 days from the purchase date.
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Obtaining a Return Number:
- Contact B SHOCKED Electrical at Tel: 011-568-7166 to obtain an official return number.
- Goods without a return number will not be accepted for return.
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Return Requirements:
- Goods must be in sellable condition and in original packaging.
- Include a printed copy of the purchase invoice and the goods return number with the returned items.
- Our staff will not accept returns without the required documentation or items not listed on the invoice.
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Handling Fee:
- Due to handling costs, all returns are subjected to a 15% handling fee.
Return Process:
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Contact for Returns:
- Please contact our returns department at [email protected] for any return queries.
- Ensure swift processing by CC'ing your sales consultant in all return requests.
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Returning Items:
- When using your own transport or a courier, ensure the return number and invoice number are clearly marked as a reference.
- For items returned via our delivery vehicles, attach the original invoice and the return number issued to you.
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Assessment of Returns:
- Goods will only be accepted if they are in a resalable condition, pending assessment.
- Credits will not be issued for damaged, modified, or used goods, or if the original packaging is damaged.
Special Cases:
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Damaged or Incorrectly Supplied Goods:
- Report within 10 days in writing via email to our Dispatch Department at [email protected] for investigation.
- Reporting within 24 hours is recommended for efficient resolution.
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Faulty Items and Warranty Claims:
- Faulty items or those under warranty should be booked into our repairs department at [email protected] for assessment.
Additional Information:
- This policy is a guide and not exhaustive. You can request the complete returns policies and procedures documentation from [email protected].
- Your cooperation will help us deliver efficient service.
For More Information & Assistance:
- Contact us at [email protected].
Kind Regards, Rick Henstock Group Chief Executive Officer, B SHOCKED Electrical
