Royal Fire Pits Extended Warranty Program

All products above $1000 in value sold by Royal Fire Pits are eligible for our extended warranty that protects against all manufacturing defects in material or workmanship for one or two years after the date of the original manufacturer’s warranty (the “Extended Warranty Period”), depending on which extended warranty (one year or two years is purchased) in accordance with the following terms:

• The rights and claims arising from this Extended Warranty are in addition to your statutory rights.
  
  
• Only the original owner of the product is covered by this Extended Warranty. The Warranty Period begins the day after the manufacturer’s warranty expires and shall end immediately upon any sale or transfer of the product to another person, and under no circumstances shall the Extended Warranty apply to any subsequent owner or another transferee of the product.
  
  
• The Warranty is limited to the replacement of product parts only. The product parts are referred to as the "Covered Components".
  
  
• The parts warranty does not include damage from the use of improper
  installation, improper maintenance, or other such misuse, normal wear, or water damage.
  
  
• The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.
  
  
• The Extended Warranty does not replace the manufacturer's warranty for the covered product. The purchase of the Extended Warranty is not required to either purchase your Product or to obtain financing for it.

This Extended Warranty Does Not Cover

• Normal wear and tear of any Covered Component.
  
  
• Consumables or normal wear and tear parts.
  
  
• Any damage or defects to Covered Components resulting from failure to follow instructions in the product owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the product as sold, operator error, water damage, stunt riding, or improper follow-up maintenance.
  
  
• For the avoidance of doubt, Royal Fire Pits will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.

The warranty covers multiple products on the same order, but you cannot combine the warranty on multiple products exceeding $5,000 or $10,000, depending on the warranty option selected.

Claims Process

Royal Fire Pits will not replace any covered component under this warranty without first seeing photos or video of the damaged covered component.

In order to exercise your right to receive a replacement for a damaged Covered Component under this Warranty, you must:

• Contact the Royal Fire Pits Technical Support team by email at [email protected] or by phone at 833-528-5591. The Technical Support team will initially work with you on the problem with your product to identify potential simple fixes.
  
  
• If the Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for receiving the replacement.
  
  
• After you receive the replacement Covered Component, the Technical Support team will also provide assistance in determining how to replace or install the new Covered Component into your product.

This Extended Warranty is offered by Royal Fire Pits

Contact Details

Email: [email protected]
Phone: 833-528-5591

FAQ

• Why should I purchase Extended Warranty Protection?
  
  An extended warranty offers you peace of mind by providing added protection for your beloved products. An affordable and stress-free protection plan, it ensures that your valuable items remain covered even after the manufacturer's warranties expire.
  
  
• What if I need to return my product?
  
  When you return your product, we will refund the money you spent on the protection plan. The refund amount will depend on the duration of time that has elapsed since your purchase, and it will be issued on a pro-rated basis.
  
  
• What do I need to provide if I file a claim?
  
  When filing a claim, you will simply need to provide your email address and order number.
  
  
• I need help with the filing process.
  
  Getting assistance is easy! You have multiple options to reach out to the Royal Fire Pits team of product experts. You can easily contact us by filling out our contact form, sending us an email at [email protected], or calling us toll-free at 1-833-528-5591. We're here to help you whenever you need us.