We are always happy to assist you with any product questions or concerns you may have, but we wanted to go ahead and answer some of our more frequently asked questions here first.
FREQUENTLY
ASKED
QUESTIONS
FAQ
PRODUCT FAQS
WAGONS
How do I close my wagon?
To close your wagon, first ensure the velcro strap on the underside of the insert is attached to the bar either to the right or left of the center of the frame. Pull up on the velcro strap to collapse the wagon. Watch this video for more help!
How do I replace my wagon's insert?
To replace your insert, simply unhook the velcro from both ends of the wagon, as well as the velcro attached to the frame at the bottom and remove. Lay your new insert in the frame flat, hooking the bottom velcro strap to the bar either to the right or left of the center of the frame first. Then attach the ends to the frame with velcro and fit the triagle flaps over the middle of each side of the frame. Watch this video for more help!
How do I close my wagon's tailgate?
To close the tailgate on your tailgate wagon simply lift the tailgate up and wrap the straps at the end of your wagon around the frame of the tailgate by going inbetween the tailgate frame and the insert, and securing to the velcro on the outside of the wagon. Watch this video for more help!
Is my insert washable?
STADIUM SEATS
How do I adjust my stadium seat?
To adjust your stadium seat simply hold the seat down with one hand and use your other hand to move the back of the seat forward first and then backward to lock into desired position. Watch this video for more help!
What do I do if my stadium seat won't lock?
If your stadium seat's lock doesn't engage, pull the top down towards the bottom and then reposition the seat in it's original flat position before repositioning to desired angle. Watch this video for more help!
Does my stadium seat hook on to the bleachers?
Our folding stadium seat comes with a bottom hook to attach the seat to the bleachers. Our stadium seat with armrests does not have a hook or strap to attach, but rather has a non-slip material on the bottom to keep from sliding.
BLANKETS
Is my blanket washable?
Our blankets are completely washable (no bleach, please). They are picnic, dog, mud and fun-friendly!
Do you still have a question that we haven't answered here? Please contact us at [email protected] and we will be happy to answer your questions!
