General Merchandise (Excluding Gift Baskets)

• Return Period: Products can be returned within 30 days from the date of delivery.
• Return Shipping:
  • Free if the product is defective or damaged.
  • Customer pays for shipping fees for other reasons like buyer's remorse or unmet expectations. Gallery Canada is not responsible for return shipping costs if an order has already been shipped.
• Return Process:
  • Email: [email protected] to notify us of your return and obtain a return authorization and shipping label.
  • Print and attach the provided shipping label to the package.
  • We will notify you of the courier company and arrange for a suitable pickup date and time.
• Product Condition:
  • Must be in new condition—unworn/unused, with tags, and in the original, intact packaging including all accessories and manuals.
  • Verification: Proof of purchase required. Gallery Canada reserves the right to refuse a return that has been used. You may need to provide pictures or videos of defective items.
• No Exchanges: We do not offer exchanges. If you wish to replace a product, you will need to return the original item and place a new order.
• Refunds:
  • Issued within 7 business days once the return is received and verified. Refunds will be made to the original payment method.
• No Restocking Fee: There is no restocking fee for returns.
• Unauthorized Returns:
  • Will not be accepted, and shipping charges will not be reimbursed.

Gift Baskets

• No Returns: Due to perishable items, gift baskets cannot be returned.
• Damage Reporting:
  • Must report damaged gift basket orders within 2 business days from the date of delivery.
  • Efforts will be made to replace damaged items but cannot be responsible for damage not reported within this timeframe.
  • Pictures or videos of damaged items may be required for a refund or replacement.
• Cancellation Fees:
  • Single orders canceled after the gift basket has been created are subject to a 20% restocking fee.
  • Multiple orders canceled after the gift baskets have been created are subject to a 50% restocking fee.
• Replacement Items: If replacements are provided, fulfillment times depend on availability, and alternatives may be offered.
• Delivery Issues: We cannot be responsible for gift baskets damaged or spoiled due to delivery issues. In such cases, claims will be facilitated with the courier.

General Policies - All Products

• Compliance: Gallery Canada complies with all relevant Canadian laws related to returns and refunds.
• Policy Changes: We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
• Shipping Delays: Gallery Canada is not responsible for shipping carrier-related delays and does not issue refunds or cancellations due to shipping delays outside of our control.
• Return Authorization: Gallery Canada must issue return authorization prior to the return of goods. Unauthorized returns will not be accepted.

Contact Information

About Gallery Canada
Company Name: Gallery Canada
Business Address: 4531 East Road, Port Stanley, Ontario, Canada N5L 1A7 (Office Only)
Contact Form
Email: [email protected]
Website: https://www.gallerycanada.com
Phone: (226) 336-8256
Ontario Business Registration Number (BIN): 1000638298
Customer Service Hours: Monday to Friday from 9:00 am to 5:00 pm EST