• Free Standard Shipping: Available on all products.

• Shipping Area:
• Only ships to Canadian addresses.
• Excludes: YT, NT, NU, APO, FPO, PO Boxes, and certain postal codes (A0K, A0P, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V, V0T, V0L, V0V, V0W, X0A, X0B, X0C, X0G, X0E, X1A, Y0A, Y0B, Y1A).

• Order Timing:
• Cut-off Time: Orders placed by 10:00 am EST will start to be processed on the same day.
• Processing Time: 1-2 business days (Monday-Friday).
• Delivery Time: 2-8 business days (Monday-Friday), depending on your location.

• Delivery Details:
• Deliveries occur Monday to Friday, 9 am - 5 pm.
• No weekend, holiday, or after-hours deliveries.
• You will receive a tracking number via email within 1 business day of shipping. Click the tracking number in the email to view shipment details.
• If you do not receive a tracking number within 3 business days of placing your order, or if your item has not been delivered within 9 business days after receiving the tracking confirmation email, please contact us immediately at [email protected].

• Large Items:
• We recommend measuring doorways and passages before ordering large items to ensure they fit through entry points. You are responsible for ensuring the items will fit.
• Large orders may ship in multiple boxes.

• Courier Contact:
• Couriers require your phone number for delivery. They will contact you if you're unavailable to receive the delivery or if they cannot locate your address. The courier also needs to contact you in case of shipping damage or lost freight.
• Most deliveries do not require a signature. If you are not at home, the driver may leave the package at your front door if it's safe to do so.
• Couriers will make two re-delivery attempts. If you miss the second delivery, you will need to pick up the item at the courier's location within a few days before it is returned.

• Delivery Issues:
• If, for any reason, the courier cannot reach you at the agreed time of delivery, you will need to re-arrange the delivery. We are not responsible for any additional delivery costs that might be incurred.
• We cannot be held responsible for delays due to weather or other acts of God.
• We are not responsible for products delivered to shipping and receiving departments (e.g., businesses, hospitals, retirement homes, colleges) that are not forwarded to the intended recipient by the accepting facility. Ensure your delivery instructions are accurate.

• Damaged Packages:
• Inspect your items upon delivery. If the package appears damaged, sign "Package Damaged" and email us immediately at [email protected] to notify us of the damage. We will proceed with a damage claim.
• Do not throw away the boxes or packaging materials, as your claim will not be honored without them.
• We are not directly liable for any loss, theft, or damages during delivery. Damage claims will be processed with the courier, and the timing is beyond our control.

• Shipping Claims:
• Inspect all items at the time of delivery and report any claims within 24 hours.
• If an item arrives damaged or there is a discrepancy, contact Gallery Canada immediately, and we will make every effort to resolve the issue promptly.
• Credits and/or refunds will be issued if damages or discrepancies can be verified. If an item is disposed of before verification, we cannot issue a refund.
• Once a claim has been verified, you will be refunded within seven(7) business days with the same payment method used for the original purchase.
• All claims must be submitted in writing by email. Claims will not be accepted via phone.

• Lost or Non-Delivered Items:
• We will assist in locating lost or non-delivered items following the courier’s procedures.

• Gift Baskets:
• Expedited shipping options can be selected on the gift basket product page.
• 1-day or 3-day service is not guaranteed between December 19 and January 6.
• Deliveries to apartments and businesses may require a signature.
• If unable to contact the recipient after two attempts, the item will be returned or left at a designated pick-up location. Additional delivery charges may apply. If we do not hear back within two weeks, the basket will be disposed of, and a refund cannot be given.

• Shipping Methods:
• All orders are shipped via FedEx, UPS, Canpar, Sameday, Day & Ross, USPS, or LTL Freight for larger orders.
• Gallery Canada is not responsible for shipping-carrier-related delays and cannot offer refunds or cancellations due to such delays.

• Address Change / Incorrect Address:
• To change the delivery address after placing an order, email Gallery Canada.
• If an address change is requested while the package is in transit, a re-direct fee may apply.
• It is the customer’s responsibility to provide a complete and correct address, including any buzzer numbers.
• If an item is returned due to an incorrect address, you will be contacted for a correction, and the package can be re-shipped at an additional shipping fee.
• We are not responsible if the recipient is not home. Deliveries to homes where a courier has direct access to the front door may be left on the porch if it's safe. Deliveries to apartments, offices, and businesses may require a signature.

• Email: [email protected]
• Phone: (226) 336-8256
• Address: 4531 East Road, Port Stanley, Ontario, Canada N5L 1A7
• Website: Gallery Canada
• Customer Service Hours: Monday to Friday, 9:00 am - 5:00 pm EST; we respond within 24 hours

Company Details:

• Ontario Business Registration Number (BIN): 1000638298

For any shipping-related questions, please contact us at [email protected].

For information on Returns and Refunds, please see: https://www.gallerycanada.com/pages/return-and-refund-policy

For information on Warranty, please see:  https://www.gallerycanada.com/pages/warranty