All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped containing your tracking number.
Shipping Method: Orders are usually shipped within 1-2 days. (Monday – Friday) using Royal Mail, DPD, DHL & Spring GDS.
Royal Mail in the UK - Regular post
DPD in the UK and EU - For heavier items over 2kg
Royal Mail International- Tracked International Priority Post
Spring GDS - International Priority Post
Handling time: 1-2 days (Monday – Friday)
Deadline for the working day: 2pm GMT
UK Transit time: 1-5 days (Monday – Friday) (Depending on the service chosen and environmental factors)
Whilst going through checkout, you will see an estimated delivery timeframe of when you should receive your order. If your order has not arrived within this timeframe, please contact us.
Domestic Shipping Rates and Delivery Estimates 🇬🇧
Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping on all orders over £60
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Standard (≤ 10kg) | 2 to 5 business days | £3.99 |
| Express (≤10kg) | 1 to 3 business days | £4.49 |
| Express (>10kg) | 1 to 3 business days | £5.49 |
International Shipping and Final Mile Delivery
We offer worldwide international shipping, and the final mile delivery in each country is handled by the following postal services:
- United Kingdom (GB): Royal Mail 🇬🇧
- Australia (AU): Australia Post 🇦🇺
- Canada (CA): Canada Post 🇨🇦
- France (FR): La Poste 🇫🇷
- Germany (DE): Deutsche Post 🇩🇪
- United States (US): USPS 🇺🇸
- United Arab Emirates (AE): Emirates Post 🇦🇪
- Saudi Arabia (SA): Saudi Post 🇸🇦
If your country is not listed above, you can find more information about international delivery partners here.
Please note: All parcels are fully tracked to the door with our only service, the Priority Royal Mail International Parcels Service (Express Shipping).
International Shipping Options
Shipping charges for your order will be calculated and displayed at checkout. Our international postal prices are weight-based, so the cost may vary. You can use our shipping calculator on the basket page before proceeding to checkout.
The courier for Express delivery may vary depending on your location, and it could be Royal Mail, Spring, DPD, DHL or FedEx.
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Express International (≤ 2kg) | 5 to 11 working days | Calculated at checkout |
| Express International (> 2kg+) | 7 to 14 working days | Calculated at checkout |
Shipping timescales can vary greatly depending on the destination and extraneous variables.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MySupplementShop is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 18 working days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Shipping timescales can vary greatly depending on the destination and extraneous variables.
Refunds, returns, exchanges and Missing Parcels
Please see our dedicated Returns Page for more information
Customs, Duties, and Taxes
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. MySupplementShop is not responsible for these charges if they are applied and are your responsibility as the customer. It is important to be aware of the customs regulations in your country as some items may require additional documentation or may be restricted altogether.
Important Notice on International Deliveries
For our customers ordering from outside the UK, please be aware that your parcel may be subject to customs inspections and procedures that are standard when shipping internationally. While we do our utmost to ensure a smooth shipping process by providing accurate HS Tariff Codes, detailed commodity descriptions, CN22 forms, and timely submissions of commercial invoices both in paper and electronic formats, these customs processes can sometimes cause unforeseen delays.
We have no control over the length of time your country's customs department takes to process your items. We empathize with the potential inconvenience this may cause and assure you that we do everything within our power to facilitate a swift delivery.
As such, we cannot be held responsible for delays caused by customs and request that these external factors not be considered when leaving us feedback. We value your feedback and use it to continually improve our services; however, please note that feedback left regarding delayed parcels due to customs, where this is substantiated in tracking links, will be disputed and steps will be taken to seek its removal. This is to ensure that our reputation and ratings provide a fair reflection of our service.
If your order is subject to customs clearance procedures, it can cause delays beyond our original delivery estimates. We appreciate your understanding and patience in these circumstances.
Cancellation Policy
If you need to cancel your order, please contact us immediately at [email protected]. Once an order has been processed and shipped, it cannot be canceled. If the order has already been shipped, you may initiate a return after receiving the item, following our return policy guidelines.
Shipping Status
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.
Order changes
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.
Missing Parcels
1. First, Check with Your Local Delivery Service
Experiencing a delay or issue with your delivery? Your first point of contact should be your local final mile delivery partner. They're the ones who last handled your parcel, and they have the most up-to-date information about its status. Using the tracking number provided at checkout, you can directly access real-time information about your shipment.
Here’s why this approach is beneficial:
- Proximity: They’re closest to your parcel’s last known location.
- Efficiency: They have the most recent tracking information.
- Speed: They can initiate immediate resolutions.
Please find below the list of our final mile delivery partners. Use your tracking number on their site to inquire about your parcel:
- United Kingdom (GB): Royal Mail 🇬🇧
- Australia (AU): Australia Post 🇦🇺
- Canada (CA): Canada Post 🇨🇦
- France (FR): La Poste 🇫🇷
- Germany (DE): Deutsche Post 🇩🇪
- United States (US): USPS 🇺🇸
- United Arab Emirates (AE): Emirates Post 🇦🇪
- Saudi Arabia (SA): Saudi Post 🇸🇦
2. Get in touch
If you’ve already reached out to your local delivery partner and still need assistance, please email us at [email protected] with their response. Our customer service team will take over the investigation, working alongside our shipping partners to locate your parcel and provide updates.
If your parcel has been marked as delivered but you haven’t received it, please complete a Declaration of Non-Receipt. This is a crucial step that will help expedite the claims process and allow us to resolve the issue more effectively with our shipping partners.
Contact Us
If you have any questions or concerns about our shipping and handling policy, please do not hesitate to contact our customer support team. You can reach us by email at [email protected] or by phone at +44 (0)20 3740 1275. Our team is available Monday through Friday from 9:00 AM to 4:00 PM UTC.
Thank you for choosing MySupplementShop, and we look forward to serving you with the best supplements and health products available!
